Job summary
We are currently searching for a talented Digital Marketing Team Lead to join us and contribute on several large-scale and challenging client projects. We at Cognizant Technology Solutions, we operate at the intersection of e-commerce and advertising, offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy.
We help advertisers reach customers on web-based shopping portal, across our other owned and operated sites, on other high quality sites across the web, and on millions of mobile and tablet devices. We put the customer at the heart of everything we do and work backwards, including in advertising.
What does success look like?
• Bachelor's degree with 7+ years experience in business development/sales within E-Com/Ad agency/E-com service provider domains.
• Should be at par with Industry Standard Language Fluency tool and be fluent in conversant + written English.
• Should have a working knowledge/conversational capability in Mandarin (advertiser need/comfort/constraint). Effective communication skills in Hindi are a plus.
• Experience in core operations, people management, customer management; preferably online marketing/advertising operations.
• Should be able to handle escalation queries within the defined TAT.
• Strong Knowledge of Digital Marketing Search/Keyword Based Ad Platforms.
• Demonstrate high level of understanding of internal and external client's business
• Determine client needs and expectations and participate in the development of the overall client service plan
• Take complete ownership and accountability for delivery of operational metrics including CSAT, SLAs and Capacity utilization for your teams & devise daily, weekly, monthly, quarterly strategies to meet targets
• Sound judgment, attention to detail and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on schedule
• Manage a team of 10+ digital marketers along with 1 or 2 Process Specialists (SME)
• Take complete ownership and accountability for delivery of operational metrics including CSAT, SLAs and Capacity utilization for your teams & devise daily, weekly, monthly, quarterly strategies to meet targets
• Amazon Advertising experience is a plus
• Team Lead is responsible to track and provide reports of service levels for all levels of the organization to Client Program Managers at regular intervals, and work with Client Program Managers to resolve non-performance
Next steps
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers
Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.#LI-CTSAPAC
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.