The Team Leader is responsible for providing guidance, instruction, direction and leadership to assigned centers and staff. The Team Leader will provide administrative support and coordinate daily staff activities to ensure efficient operation of GoHealth Urgent Care Centers. In a collaborative manner, the Team Leader Medical Assistant will provide support to Medical Providers, Medical Assistants and patients through a variety of tasks related to patient care management, organization and communication. The Team Leader completes all activities accurately, with high quality and in a timely manner while living our vision and mission to provide “Unparalleled Experiences” and GO above and beyond for our customers, team members, partners and communities by ensuring that their experience is effortless, personal and connected.
The Lead will support the center locations indicated:
Torrington
Bristol
Avon
Job Requirements
Education
High School Diploma or equivalent requiredGraduate of an Accredited Medical Assisting Program preferredWork Experience
2+ years of Medical Assistant Experience5+ years of experience or (medical) military experience in lieu of required certifications listed belowRequired Licenses/Certifications
Basic Life Support (BLS) certification issued from the American Heart Association or the American Red Cross is required or must be obtained within 6 months of hireOne of the following certifications is required (or must obtain within 6 months of hire):CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists)NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)Additional Knowledge, Skills and Abilities Required
Basic Medical Assistant dutiesAbility to type quickly, basic computer knowledgeProficient in Microsoft Word and ExcelDetail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goalsExceptional written and verbal communication skillsAble to interact and treat all persons with fairness, respect and sensitivity to cultural/social differenceCore Competencies:
Collaboration:
• Support one another and partner as a team
• Actively listen, seek feedback and check for understanding
• Be a servant leader to our customers, team members, partners and communities
• Don’t assume that you always have the right answer
• Create shared success by leveraging the strengths of the entire team
Innovation:
• Embrace new ideas, processes and tools
• Challenge the status quo
• Creatively solve problems
• Strive for continuous improvement
• Test, assess, adjust and learn
Diversity and Inclusion:
• Assume positive intent
• Recognize, value and celebrate our differences
• Respect, connect with and learn from each other
• Actively engage others’ strengths and talents, especially when they are different than your own
• Act, think and listen without bias or prejudice
Courage and Integrity:
• Do the right thing, especially when it is more difficult
• Commit to organizational transparency
• Promote the truth, even when it is unpopular or controversial
• Be ethical, fair and authentic
• Share new ideas with conviction
Accountability:
• Take the initiative and seek more responsibility
• Be specific, objective and actionable
• Possess a bias towards action
• Deliver on time
• Drive results
ESSENTIAL FUNCTIONS
Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.