Team Leader of Client Service

Hybrid (3 days in office)

Monday-Friday 9am-6pm

Springfield, IL

Litigation Management Services 

 

People who work well together accomplish amazing things. We are a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality and devoted to continuous improvement, at CSC we make sure businesses across the globe are running smoothly and efficiently.

CSC’s Litigation Management Services is seeking a Team Leader to join a high-functioning and driven leadership team. The primary objective of this individual will be to lead a team responsible for receipt and processing of high volumes of time-sensitive legal documents for our clients ranging from small business to Fortune 500 companies. This person will be responsible for ensuring that our associates are providing great customer service, while maintaining superior quality, efficiency and rapid delivery at all times. The Team Leader will be responsible for supervising, managing, motivating, and guiding team members on a daily basis. As a Team Leader, you will be the primary contact person for all team members, so communication skills must be excellent. A successful candidate in this position will be comfortable getting into the details of the day-to-day work of the team. Ultimately, the Team Leader will lead by setting a good example and engaging the team to achieve goals. 
 
Some of the things you will be doing:

Monitors team performance and conducts performance evaluations Approves timesheets and schedules Facilitates training for team members Coaches employees to drive performance  Leads workgroup meetings, sets agendas and presents topics Monitors emails to ensure timely responses; re-routes or redeploys work where necessary Ensures that work is being prioritized appropriately Conducts audit reports Handles and makes decisions to resolve escalated customer issues including addressing escalations with customers. Manages projects Responsible for overall performance of their team Establishes individual and team goals Completes and administers performance reviews and salary cycle Responsible for recruitment, discipline, termination and other HR actions Develops plans and prioritization to ensure business goals are achieved; allocates resources where necessary Creates an inspiring team environment with an open communication culture Works as an integral part of the leadership team for a national network Delegates tasks effectively and sets deadlines Designs and implements process and operational policies Motivates team members to achieve objectives Listens to team members’ feedback and resolves any issues or conflicts Recognizes high performance and rewards accomplishments Ensures the highest levels of productivity, service, and client satisfaction levels Organizes team-building activities

What technical skills, experience and qualifications do you need?:

3-5 years of leadership experience, preferably in customer service or corporate production environment A proven history of successfully mentoring and developing employees Ability to communicate effectively verbally and via email Excellent change management skills Ability to link day-to-day activities with overarching strategic goals Strong computer skills Strong time management skills Problem solving skills Attention to detail Excellent organizational skills Solid analytical and problem solving skills

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