Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview This role presents a fantastic opportunity for a Team Leader to join our Pensions Outsourcing Practice. You can choose to work from home or be based at one of our regional offices in Ipswich, Edinburgh, Manchester, or Bristol. This position offers the chance to collaborate with a dynamic team in an encouraging environment. How you'll make an impact Coordinate the day-to-day management of client relationships with trustees and corporate clients, participating in trustee and client meetings where applicable. Provide expert advice on pensions queries and offer consultative advice while staying updated on technical and legislative developments within the pensions industry. Ensure the team handles errors and complaints in accordance with agreed processes, implementing remedial actions to prevent reoccurrence. Encourage, motivate, mentor, and develop team members to achieve outstanding performance through personal leadership style and behaviors. Manage the team's pensioner payrolls, pension increases, and ensure all team projects and disclosure requirements are completed by the respective deadlines. Lead non-client activities, conduct internal audits, and identify potential improvements in pensions administration processes, implementing quality improvements. Monitor staff performance and progress against goals, addressing any concerns and implementing improvement plans if necessary. About You Extensive experience working with different occupational pension schemes, including Defined Benefits (DB), Defined Contribution (DC), CARE, or Hybrid schemes. Proven knowledge of pensions projects and scheme events is advantageous. Ideally QPA or PMI qualified, but not essential. Minimum of 2 years as Principal/Senior Administrator or Deputy Team Lead. Proven experience in occupational pension scheme administration, quality checking, staff appraisal, and mentoring. Experience in carrying out complex manual pensions calculations. Ability to cultivate a culture of continuous improvement passionate about improving the end-to-end customer experience both internally and externally. Capability to encourage, motivate, mentor, and cultivate individuals to attain outstanding performance through personal leadership style and behaviors. Information Technology literate in the use of office systems such as Microsoft Office for word processing, spreadsheets, databases, and presentations. Demonstrated experience in effectively managing relationships with collaborators and clients. Good understanding of various codes of professional ethics and standards as promulgated by the PMI. Eligible to work in the UK #LI-TM2 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.