Provides guidance and technical oversight of local work group in pre-analytic services. Interacts with Department Supervision and site leadership to maintain staffing, service levels, quality and performance. Implements and complies with safety procedures and regulations. Complies with department and institute financial targets. **Responsibilities:** + Leads local work group in daily operations including staffing, service levels, quality and safety. + Facilitates team meetings. + Ensures proper staffing and workload levels. + Participates in hiring process as well as input on employee performance, including corrective actions and evaluations. + Investigates and resolves routine operational problems and patient issues. + Escalates complex problems to Supervisor/Manager. + Drives local root cause analysis and implementation of improvements and counter measures. + Leads departmental projects. + Communicates to all levels as needed. + Provides response to local quality concerns and informs critical issues to senior management. + Drives front line employee engagement and recognition. + Facilitates development for lead techs. + Leads and provides Talent Management for team leaders. + Oversees onboarding and training of all employees. + Orders and maintains adequate supplies. + Other duties as assigned. **Education:** + Associate's Degree. + Bachelor's Degree in Business Administration, Healthcare Administration or related field preferred. + High School diploma/GED and five years of experience may substitute for the degree requirement. + Bachelor's degree and one year of experience may substitute for the experience requirement. **Certifications:** + None required. **Work Experience:** + Three years laboratory experience. **Physical Requirements:** + Ability to perform work in a stationary position for extended periods + Ability to operate a computer and other office equipment + Ability to communicate and exchange accurate information + Ability to travel throughout the hospital system and, in some locations, off-site. **Personal Protective Equipment:** + Follows Standard Precautions using personal protective equipment as required for procedures. Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities