Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role
As a Team Leader, you will coordinate technical support within a team of Technicians aligned to specific product lines. While this is not a line management role, you will supervise operational tasks, ensuring service delivery and acting as the first point of contact for team queries. We value teamwork and efficiency in everything we do.

What You'll Be Doing

Be responsible for and coordinate technical support within the team, ensuring workflow and adherence to company standards

Lead assigned projects and supply to team initiatives

Assist in the creation and processing of client and broking documents, including slips, quotes, and endorsements

Maintain records and ensure compliance with regulatory and legal requirements

Monitor team output to maintain service and quality standards

Support the broking team by providing technical assistance

Act as a point of escalation for team queries and urgent issues

Train and mentor junior team members

Develop relationships with business units and clients

Ensure compliance with internal policies and regulatory obligations

Who We're Looking For

Experience in a similar role within the insurance sector

Technical knowledge of insurance processes and procedures

Attention to detail and ability to produce accurate documentation

Interpersonal and prioritisation skills

Ability to communicate optimally with stakeholders

Proactive and motivated

Experience in training or mentoring team members

Willingness to work towards professional qualifications

Qualifications

GCSEs (or equivalent) including English and Maths

A-Levels (Grade A-C) or equivalent

Progression towards professional qualifications is desirable but not crucial

We believe in supporting our teams and helping them develop their skills to succeed.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other in the small everyday moments and the bigger challenges

We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent