We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care. Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs. **Antech Diagnostics Italia** **Team Leader Sales Service** **As we continue to grow across Europe, Antech Diagnostics Italia is looking for a Team Leader to manage our customer focused team, based in Treviglio.** **Antech Diagnostics Italia offers a complete range of products and services for the veterinary diagnostics industry, ensuring high quality care for pets. Through partnerships with global leaders, we provide veterinarians with the most innovative technologies in laboratory imaging and analysis.** **Main responsibilities:** **Manage a team of 4, working closely with the relevant departments to ensure compliance with company policy and procedures.** **Handle any escalated queries and emerging needs that may arise from customers.** **Day to day line management of the team including delegation of tasks, organising work, training, and supporting individual team development.** **Ensure customer satisfaction through proper management and enhancement of resources, allowing quick and effective resolutions.** **Focus on continuous improvement across service and efficiency.** **Provide accurate reporting to management.** **Skills required:** **Proven experience in a similar role, managing a Customer Service and/or sales team.** **Strong collaboration skills, whilst also able to work well independently.** **Excellent communication and problem-solving skills.** **Organised approach to work, detail-oriented, and able to prioritise your workload effectively.** **Analytical skills and confident with reporting on KPIs.** **Good knowledge of the English language.** **About Antech** Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services. **Note to Search Firms/Agencies** Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.