We are looking for a Team Manager to lead one of the Trademark Renewals Operations teams based in Belgrade and be a part of the extended leadership team supporting Operations for this Service Line. A Team Manager leads and oversees day to day operations, projects and manages work streams for business.

This role is expected to contribute to the overall success of the Trademark Renewals function by providing leadership to Team members. The incumbent will work closely with the other Managers within this function and across Global IP operations. The incumbent will also be responsible to communicate effectively with global stakeholders in IP Organization, clients, Renewal Agents and Patent and Trademark offices occasionally.

About You – experience, education, skills, and accomplishments 

5+ years of working experience in total1+ years of experience leading a team1+ years of experience working with international teamsBasic Quality & Statistical tools (Analytical skills)Intermediate MS officeProficient level of English language

It would be great if you also had… 

Trademark knowledge/experience would be preferable.

What will you be doing in this role? 

Leading part of TM Renewals Team based in Belgrade and define operational objectives for the team.Responsible for measuring and meeting KPIs such as SLA, Lead Time, OPE, Utilization, Quality, and efficiency for the team and works with team to track operational/performance metrics, develop preventive and corrective action plans, facilitating cross-utilization when needed.Prepare project plans and governance on key initiatives and managing key stake holder engagements and communication on regular basis to foster relationship for business success. Lead the efforts on enhancements in terms of process improvement, new initiatives, automation. Implementing solutions to mitigate issues.Anticipating hiring needs and driving recruitment efforts to hire right talent.Responsible for colleague engagement of the designated team and drives initiatives across the entire group to increase the colleague engagement.People Management including periodic performance discussions with reporting team, coaching and mentoring team members , monitoring progress of the team, managing escalations from the team members, and being a channel for the team to escalate issues to leadership/stakeholders, reviewing targets and performance periodically and provide feedback including mid-year and end of year performance reviews, managing performance concerns for team members through coaching and succession planning

About the Team   

The position is for Team Manager, IP Service Operations. This team is responsible for TM Renewals service.

You will be leading a team of 11 FTEs and professionals, setting it up in a way that this team delivers on the objectives described above.

Internal stakeholders – Other teams and leaders within Trademark Renewals and IP Operations

External Stakeholders – Customers and Agents

Benefits

Holidays: 25 days paid leave per annumPrivate Health InsurancePaid LunchYearly BonusYearly Merit PlanMy Learning PlatformMental HealthcareFit PassLife InsuranceAccident InsuranceCompany bicycles for rent free of charge

Hours of work

This is a permanent full-time position, with core engagement hours within CET time zone.

This is a hybrid position, you will be expected to work from our Belgrade office 3 days every other week.

Please note that only shortlisted candidates will be contacted.

#LI-Hybrid

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