Seeing beyond - future of medical technology 

For more than 100 years, ZEISS medical technology has been driving progress in ophthalmology and microsurgery. 

In ophthalmology, our solutions help to maintain and improve people's vision at every stage of their lives. 

In microsurgery, our solutions enable targeted interventions on diseased tissue so that small and sensitive organs continue to function optimally. 

Medical technology from ZEISS supports medical professionals in improving the lives of patients worldwide. The fact that our actions have a direct impact on people's well-being is what drives us every day.  

You are responsible for 2nd Level Support for a product group within Meditec Segment 

You are overseeing a team of 2nd level Support Specialists with an emphasis on talent development

You are responsible to ensure the provision of 2nd Level Support by your team for a range of products and services

You are owning resolution of Escalations from the global field service organization within your area of responsibility.

You are responsible to plan, ensure and provide budgets and HC planning and cost center planning

You are reviewing infrastructure, required tools and medical devices of high value

You ensure the high standard of training for all team members.

Your Profile

University degree in business management or engineering or corresponding professional experience

Significant professional Service background

General understanding of technical design, application, function and of medical devices

Basic understanding of Anatomy of the Eye, Diseases, and medical procedures

Cross functional understanding of other departments, manufacturing sites and business sectors’ setup

Good knowledge on commercial impact, x-charging, see through, etc.

Proven leadership, team management and communication skills within international, inter-cultural and diverse environments

Ability to moderate conflicts and troubleshooting with high customer focus

Exceptional English and good German communication skills, both spoken and written

Your ZEISS Recruiting Team: