Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. We’re proud to be trailblazers in the luxury retail world. + Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH! + Are you passionate about sales, service excellence and building a team? + Do you love making a difference? **Responsibilities** **Store & Team Performance:** Lead a team of Client Advisors to develop daily/ weekly /monthly/quarterly action plans to exceed their commercial sales targets. + Deliver and execute on pre-determined commercial sales targets + Understand and analyse the business needs, productivity, KPIs and provide business insights to determine business performance against commercial sales targets + Improve business performance by implementing actions with clients, team, VM, Merchandise, or operations. + Lead the execution of retail excellence standards. + Partner with senior retail management to monitor, leverage knowledge of competitor activity and implement action plans accordingly. + Master the selling ceremony techniques and Tiffany Touch to deliver service excellence. **Develop a High Performing team:** Is floor-based to deliver daily coaching and development to CA’s to elevate their ability to maximise client experience and achieve our commercial targets. Supports CA’s in rescuing sales. + Drives performance through regular on-the spot coaching conversations (80% of time spent on the sales floor) + Embody and inspire the highest luxury standards in presentation and behavior. Following up with the team with feedback or coaching where expectations are not met. + Onboards, Coaches and Develops the assigned team to maximise performance to acheive/exceed pre-determined commercial sales targets + Effective and motivating use of company resources to coach and develop team (dashboards, VOC – Client feedback surveys) + Engages, motivates and inspires team to achieve service excellence and results accountability through employee recognition and company initiatives + In partnership with senior management, create and execute team development plans, address and action performance management issues of assigned team in timely manner through consistent feedback. + Identify and recruit talents to conribute to the team. + Provide regular team coaching as part of morning breifings tailored to opportunties. + Determine store wide training or development needs in partnership with Training. **Build and develop best in class client centric teams:** + Partner with your team to ensure they are able to execute on pre-determined client portfolio growth and sales targets, cultivating clients with personalized interactions. + Coach and monitor assigned team’s cultivation practices ensuring client portfolio growth targets, high repeat rate and sales goals achieved. Assists CA’s in curating elevated memorable experiences for client. + Deliver high team data capture rate (90%) with a focus on the quality of information gathered and ensure consistency of personalized outreach + In partnership with client relations, provide support to team to cultivate high value and high jewelry clients. + Ensure assigned team identifies and creates private appointments daily to generate sales and build client portfolio. + Identifies daily opportunities to generate energy, brand personality and elevate client experience through the use of hospitality, gifting. + Share client centric event opportunities and partner with Store manager, Client Relations (if in store) and Client Events to support events. + Ensure highest levels of in-store luxury experience at all times (NSS and Customer Satisfaction Scores) + Perform client recovery – resolving client issues/complaints. **Qualifications** + Dynamic, attentive, and inspiring leader who builds relationships with internal and external clients. + Experience in sales generation and managing the achievement of sales results of a team + Non-traditional hours, including days, nights, weekends and holidays + Proven ability to develop new high value clients and maintain existing client relationships + Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system + Previous experience in a luxury retail environment + Previous supervisory/management experience + Gemology Certificate/Diploma **Job Identification** : 56628 **Job Category:** : Retail **Assignment Category** : Regular Full-time **Remote Positions** : No **Professional Experience** : Minimum 5 Years