The Team Manager – CARE MHC leads a team of frontline Guest Services Associates specializing in CARE and MHC and is responsible for overseeing the day-to-day performance of team members to ensure they meet their personal KPI goals and targets while maintaining high standards of service. This role manages and supports the team by guiding them in their daily tasks and work responsibilities, assisting the Operations Manager with coaching and mentoring, and conducting regular performance evaluations to provide constructive feedback and collaborates closely with other Team Managers and functional partners within the GPGS KOREA to ensure efficient task deployment and strong performance management.

In addition to team management, Team Manager - CARE MHC actively participates in leading and executing GPGS KOREA initiatives related to CARE and MHC. A key aspect of this role is embodying and promoting Hyatt’s vision of Care by ensuring the wellbeing of colleagues, supporting their professional and personal growth, and enabling them to make a positive difference in others’ lives.

This role requires flexibility to perform shift and weekend duties as needed, offering a meaningful opportunity to lead a dynamic team while contributing to the success of Hyatt’s CARE and MHC initiatives and fostering an environment where colleagues can thrive.

The Team Manager – CARE MHC leads a team of frontline Guest Services Associates specializing in CARE and MHC and is responsible for overseeing the day-to-day performance of team members to ensure they meet their personal KPI goals and targets while maintaining high standards of service. This role manages and supports the team by guiding them in their daily tasks and work responsibilities, assisting the Operations Manager with coaching and mentoring, and conducting regular performance evaluations to provide constructive feedback and collaborates closely with other Team Managers and functional partners within the GPGS KOREA to ensure efficient task deployment and strong performance management.

In addition to team management, Team Manager - CARE MHC actively participates in leading and executing GPGS KOREA initiatives related to CARE and MHC. A key aspect of this role is embodying and promoting Hyatt’s vision of Care by ensuring the wellbeing of colleagues, supporting their professional and personal growth, and enabling them to make a positive difference in others’ lives.

This role requires flexibility to perform shift and weekend duties as needed, offering a meaningful opportunity to lead a dynamic team while contributing to the success of Hyatt’s CARE and MHC initiatives and fostering an environment where colleagues can thrive.

Minimum of 2 years in a leadership role directly managing teams within customer service, contact center operations, or a hospitality-related field, with a demonstrated track record of progressive career growth and exceptional performance.

Knowledge of World of Hyatt, Reserve, and ServiceNow systems is advantageous.

Minimum of 2 years in a leadership role directly managing teams within customer service, contact center operations, or a hospitality-related field, with a demonstrated track record of progressive career growth and exceptional performance.

Knowledge of World of Hyatt, Reserve, and ServiceNow systems is advantageous.