Company :HM Health SolutionsJob Description : 

JOB SUMMARY 

This job leads and works embedded with a team in an information technology discipline such as application support, computing services, storage systems, desktop services, email messaging, networking, SharePoint administration,  or telecommunications.  Provides leadership through coaching, plans and manages work activities by assessing critical path and priorities.  Reporting to an IT Manager, the Team Manager takes on day-to-day accountability of the technology service, leveraging people, price, process, partners and the platform to deliver services at or below market price.

ESSENTIAL RESPONSIBILITIES 

Performs management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.Plans, organizes, staffs, directs and controls the day-to-day operations of the department; develops and implements policies and programs as necessary; may have budgetary responsibility and authority.Reliability and Resiliency -- Ensures processes are put in place or established processes are being followed to provide reliable services to the internal/external customers and the ability to bring back the services online in the quickest possible way with very minimal interruptions if and when they go down. Proactively puts the measures/metrics/alerts in place that would prevent these downtimes.Performs project management activities including impact analysis, management of cost, schedules and risk, manages stakeholder expectations.

QUALIFICATIONS

Minimum

High School Diploma/GED or 10 years' relevant experience3 - 5 years' experience with multiple computer operating systems3 - 5 years’ experience in End User Computing, Engineering, IT Infrastructure, Networking, Telecommunications or Operations3 - 5 years' experience supervising  people, pricing, processes, or partners3 - 5 years' experience using productivity tools (Excel, Word, PowerPoint, etc)

PREFERRED

Bachelor's Degree - Information Technology Management or Computer Science3 - 5 years experience negotiating contracts and/or managing conflictWorking knowledge of information technology infrastructure library (ITIL) best practices related to configuration, change, incident, problem, and service level management

KEY SKILLS 

Competence within Information Technology disciplinesExperience in team building, facilitation, negotiation, and conflict resolutionAbility to quickly identify and provide recommendations on issuesStrong organizational and time management skills with the ability to multi-task and reprioritizeProficiency in a variety of software applications

PREFERRED LICENSURE

Driver’s License, Microsoft or Cisco Certification

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

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