Description Acts as primary support for operational business systems and/or for the systems development and programming areas to assure the integrity stability and availability of these environments. Assures compliance to production standards responsible for the identification isolation and resolution of all production problems. Essential Functions: + Perform frontline technical support as part of a global team to deliver exemplary customer service to CRDs SaaS Operations clients. + Coordinate with clients internal Charles River colleagues and CRD vendors to investigate troubleshoot and resolve client-reported problems or issues detected by CRDs automation tools. + Follow departmental procedures to ensure timely high quality delivery of service to Charles River global SaaS Operations clients and help ensure a five 9s level of service availability. + Escalate and track issues which exceed the scope of the frontline support capability. + Ensure all internal SaaS Operations tracking systems and documentation are accurate and current. + Provide periodic off-hours support. Requirements Requirements and Qualifications: + A BA/BS degree in a technical or analytical discipline such as computer science information technology engineering science economics mathematics or statistics required. + A minimum of 2-5 years of progressively responsible relevant experience preferably in customer facing roles. + Proven customer focused mindset and excellent customer service skills + Excellent interpersonal verbal and written communication skills + Aptitude for technical troubleshooting + Ability to succeed in a mission critical technical customer service and support environment + Ability to work effectively with internal departments and external vendors to resolve client issues + General familiarity with Windows administration networking and databases preferred + Exposure to electronic trading systems FIX protocol financial software applications or other enterprise business software desirable but not required + Salesforce administrator or related experience desirable but not required + Ability to manage multiple simultaneous priorities. + Proven organizational skills with attention to detail. + Ability to achieve results without close supervision. Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team. + Demonstrated practical hands-on can-do approach and the ability to work efficiently and creatively. Strong analytical and problem-solving skills. Travel unlikely to be required. Flexibility with schedule and ability to work beyond regular business hours with periodic off hours support required. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .