We are welcoming a Team Lead who will support and manage the ER/ICU and Critical Care Technician Assistants at the hospital (approximately 10 employees).

Responsible for training and protocol development, team mentorship, hiring and performance management, providing support to doctors and hospital staff, and shaping our patient experience.

Provide ongoing support to the other hospital team leaders, the AGM and the GM.

Act as a mentor and leader for new team members.

Develop training and coaching methods to optimize the TA team and shape the patient experience.

Maintains extensive knowledge of all the operating systems within the hospital that provide support to the AGM/GM.

Continually take on new projects within the hospital and ensure their ongoing success; for example: TA training manuals and cheat sheets, Triage and Emergency protocols for non–RVT/DVM staff, or in-house lab maintenance.

Responsibilities

Create a monthly schedule for the ER/ECC TA teams, maintain the schedule in the event of shortage/illness – willingly pick up shifts to provide coverage

Review resumes, conduct interviews and hiring for the ER TA team

Create/Maintain ER TA training manual, how-to guides

Train all new employees and follow up on their progress/development

Develop new processes and protocols for the TA teams

Send weekly correspondence to teams, updates, emails, tip of the week

Be available on call by phone and within the team group chat

Engage in Performance management with all team members (yearly & quarterly Coach & Connect)

Run meetings every other month with teams

Continually support the Client Experience and ensure these values are displayed in the team

Mediate conflict between team members and seek solutions to concerns that may arise that affect the schedule and team directly.

On the floor support for all duties performed by TA team. Available to help with all tasks and duties – keeping tabs on what is completed and implementing strategies for efficient output by teams

Act as a VCA Brand ambassador

Manage all duties carried out by ER/ICU TA team members

Act as support to AGM/GM and all other Team Leaders

Qualifications

Experience within the veterinary industry is an asset

Work experience as a technician assistant

Computer skills: proficiency with Microsoft Office and Woofware Software

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. This is not to be construed as an exhaustive list of all the responsibilities, qualifications and skills required to perform this function.  All employees may be required to upgrade their skills and qualifications by attending training.  Employees may also be called upon to perform duties outside of their normal responsibilities from time to time and as required to meet ongoing organizational needs.

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

A caring culture of Wellness and Appreciation!

RRSP Employer 5 % Match Program – saving for your future just got easier! 

Competitive wages and benefits!

Annual uniform allowance

Exceptional career development: there is room to grow here!

Employee Assistance Program

Referral Bonus Rewards

Opportunities to give back in your community through VCA initiatives

Generous personal pet care discounts

And extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.