About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Under general supervision but works independently most of the time in a call center and processing team.  Responsible for focusing on complex procedures and transactions within the Benefit Payments Participant Servicing Team, where expertise is required to interpret policies, guidelines and/or process.  Analytically and procedurally competent, representing the team on cross-function process or project deliverables.  Manage daily operational/workflow activities and supervise day-to-day work of junior level employees but not a formal management role. Provides input into performance management and career development processes, and staffing and disciplinary actions.

Responsible for but not limited to:

Lead Training

General coordination of team activities and projects

Participant Complaint Resolution

Assist with audits

Update/Create Procedures

Call Monitoring and Quality Control

Direct interaction with committees and/or Senior Management

Serve as a key subject matter expert and mentor to other more junior level employees

Manage daily operational activities and supervise day-to-day work of junior level employees but not a formal management role

More technically sound in area of expertise and has broader knowledge of other areas

Delivers a work product that requires less revision

Able to facilitate discussions and reach decisions

Qualifications - Internal

A college degree and/or relevant call center work experience is required. Excellent oral and written communication skills are required. In-depth client servicing/ industry knowledge is required.  Must be highly flexible and adapt to change

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.