The Multi Channel Fulfillment Solutions Org (MCF) team is seeking a Technical Customer Solution Manager to lead Customer onboarding to MCF and strategic Customer technical integrations. To be successful in role, your technical acumen, customer obsession and program capabilities will enable you to effectively lead Customer relationships, navigate Customer technical requirements and continuously obsess about driving process efficiencies across the end-to-end Customer onboarding experience.

The successful candidate will have a track record of; 1) leading end-to-end strategic Customer onboarding and technical integration plans within Ecommerce which span cross-functional teams, 2) building relationships and partnering across multiple functions to deliver results (including but not be limited to Sales/ Account Management, Solutions Architects, Program and Operations), 3) owning internal as well as Customer facing operating procedures, with a continuous lens on process improvement., 4) demonstrating strong customer obsessions through driving process improvement and advocating for the customer as part of internal reviews.

Key job responsibilities
- Become a subject matter expert on the MCF Customer onboarding journey and technical integration aspects (including APIs and third part applications)
- Own strategic merchant end-to-end customer onboarding and technical integration plans
- Own issue escalations related to onboarding, integration and APIs with program ownership of any resulting actions
- Lead deep dives on customer onboarding related problems and root cause analysis
- Develop customer onboarding operating procedures and lead process improvement programs
- Develop and lead trainings for Customer onboarding
- Report on customer onboarding progress
- Lead technical engagement partnering with 3P App Developers
- Consolidate international customer feedback and requirements related to onboarding, API and integrations to influence the MCF Product development roadmap

About the team
Amazon has spent years building one of the world’s most efficient and optimized supply chains. The Multi Channel Fulfillment Solutions Org (MCF) is building on that foundation by innovating end-to-end supply chain capabilities for merchants that want to use Amazon’s capabilities to fulfill orders from their own website or other marketplaces.