The Buy with Prime (BwP) team is seeking a Technical Customer Solution Manager (CSM-T). This role is a high impact, high visibility role managing the launch of Buy with Prime product on e-commerce sites. The CSM-T has a solution mindset and owns all aspects of the customer journey from discovery to understanding customer requirements to launch planning and execution. They are also expected to build the relationships by partnering across multiple teams such as sales, account management, product, engineering and solution architects to successfully launch the customer on Buy with Prime product and features.

The successful candidate will have a track record of (1) experience in customer launch and/or solution management. (2) experience managing technical and non-technical projects with a proven ability to work across broad functional teams (3) owning internal as well as customer facing operating procedures, with a continuous lens on process improvement and (4) demonstrating strong customer obsessions through driving process improvement and advocating for the customer as part of internal reviews.


Key job responsibilities
- Manage end to end Buy with Prime launches for customers in enterprise and SMB customer segments.
- Provide a consultative approach to onboard e-commerce customers on Buy with Prime product to meet customers requirements.
- Work cross-functionally to launch merchants on Buy with Prime product (e.g., Sales, Product, Tech).
- Utilize subject matter expertise to communicate the value of Buy with Prime product to key customer stakeholders.
- Provide feedback to the product team based on the learnings during customer launch.

About the team
Buy with Prime is helping people reimagine the way they shop….wherever they do! Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine. Buy with Prime is a new way to extend Prime shopping benefits—including fast, free shipping, a seamless checkout experience, and free returns—to merchants’ own online stores, ultimately increasing selection for Prime members. For over 20 years, Amazon been empowering small and medium-sized businesses with opportunities to grow. Buy with Prime is an exciting next step in our mission to help merchants of all sizes grow their business—whether on Amazon or beyond