Tech for Social Good – Program Support – EMEA

About Tech for Social Good:

Tech for Social Good (TFSG) drives impact in our communities through the skills of our tech workforce.  We leverage skilled volunteerism of our tech employees to build tech capacity for socially focused organizations and increase access to tech experiences for community members (e.g., youth, adults and senior citizens). We do this through ideation and hackathon-style events, pro-bono tech solution delivery, consultation services, and educational offerings. TFSG partners with various stakeholders across the firm, including HR,  Corporate Responsibility, Communications/Marketing, and Legal to serve communities and technology staff across our 23 global technology center locations. 

Key TFSG Programs: 

Education: We collaborate with organizations and educate our communities to enhance their technology skills by leveraging the services of our tech workforce.

Examples:

Cyber Safety for Good – We align JPMorganChase volunteers to educate youth, parents/adults and senior citizens about being safe and secure online. GenerationTech – Design-based technology challenges where students (ages 14 to 18) work in teams to ideate a technical solution to address a social good challenge. Make It Happen – We inspire digital learning of students ages 5-11 and encourage them to use their creativity and problem-solving skills through an innovative and exciting app-design competition. Youth Nonprofit Collaborations - We collaborate with youth-based organizations to educate and inspire the next generation to pursue technology.  Workshops – On-demand education and skill-building workshops to enhance the skills of our community members, increase their digital literacy and enable individuals to thrive in today's rapidly changing world. 

Consultation: We advise and consult organizations on their strategic and tactical tech needs to help define their long-term vision, tech roadmaps and digital journey.

Example:

Tech Consultation - We connect socially focused organizations with JPMorganChase staff who use their skills, knowledge and experiences to consult them and help define a long-term vision, tech roadmap and/or enhance their digital journey. 

Ideation: We help organizations ideate on blue-sky challenges during hackathon-style events with creative tech minds from the community and our workforce.

Examples:

Code for Good – Hackathons offering a safe innovation space for nonprofits to propose a challenge to technologists (typically university students) who are mentored by JPMorgan Chase volunteers. We help organizations think through their biggest tech challenges, visualize blue-sky ideas for the future, and prioritize next steps in their tech journey.  Data for Good – Hackathons offering a safe innovation space for nonprofits to envision how data driven insights can drive their mission forward. We help nonprofits think through their organizational goals, uncover trends, and review recommendations presented by teams of university students and JPMorganChase employees.

Delivery: We build and deliver sustainable tech and data solutions for organizations to help advance their missions.

Example:

Force For Good - We connect socially focused organizations with JPMorganChase staff, who build and deliver tech, data and design solutions (like websites, CRMs, Learning management systems, data modelling and analytics, etc.) to help them advance their missions. 

Role Overview:

The Program Support role will be responsible for supporting and enhancing the Tech for Social Good team’s project and program management capacity with a focus on the following core objectives: 

 

Program Management & Planning: Assist and support TFSG Program Managers with the planning and innovation of various TFSG programs within the region.   Program Execution: Assist with the execution and delivery of TFSG programs in Tech Center locations.  Program Evaluation & Reporting: Track, manage, and analyze the data across current and past programs; prepare and report on results and program outcomes to internal and external stakeholders; produce and deliver presentations or business cases for TFSG team and the program’s key stakeholders; leverage analysis to plan for program enhancements or expansion.  Program Impact & Story Telling: Support the team on showcasing impact through story-telling, data, and partnership with comms/marketing stakeholders. General TFSG support: Assist the team with cross-program initiatives that enhance our processes/governance, generate socially focused organization leads for programs, and streamline our programs.

The Program Support will be responsible for the following:

Facilitate communications with a diverse range of internal and external stakeholders for the planning and execution of programs Manage and build relationships with internal and external stakeholders across programs Engage and train volunteers for our programs Facilitate in-person and virtual events across EMEA Develop and manage project plans Call out key risks and dependencies within programs and suggest mitigation strategies Track progress and deliverables against the plan and act as a communications channel for ongoing project status updates and issues Coordinate program work stream meetings and track weekly updates and scorecards Domestic travel required to support in person execution of program  This role will be required to comply with JPMorganChase’s Employment and Engagement of Minors Firmwide Standard. In accordance with this Standard, an annual criminal screening will be required. Strong relationship management skills with internal and external stakeholders Highly organized and able to multi-task in a fast-paced environment across tactical and strategic initiatives Experience with Project Management or Program Management in previous role(s), specifically within a global team and at scale Excellent Excel and PowerPoint skills; ability to synthesize data and communicate a compelling story Ability to manage time effectively, prioritize and escalate appropriately Able to work autonomously, as well as a strong team collaborator  Strong relationship management skills with internal and external stakeholders Strong analytical and problem-solving abilities.

Key Skills / Qualifications:

Excellent verbal and written communications, including presentation and facilitation skills Strong attention to detail, follow-through and results orientation Strong attention to detail, follow-through and results orientation Highly organized and able to multi-task in a fast-paced environment across tactical and strategic initiatives Experience with Project Management or Program Management in previous role(s), specifically within a global team and at scale Excellent Excel and PowerPoint skills; ability to synthesize data and communicate a compelling story Ability to manage time effectively, prioritize and escalate appropriately Able to work autonomously, as well as a strong team collaborator  Strong relationship management skills with internal and external stakeholders Strong analytical and problem-solving abilities.