At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
Under general supervision of the Operations Manager, incumbent establishes, manages, and monitors standards and processes; communicates and trains on systems to ensure departmental guidelines are adhered to and upheld to the MGH Imaging Department standards.Incumbent will be responsible for all duties listed below and work closely with stakeholders to ensure quality management and standard operating procedures.
Under the general supervision of the Operations Manager, the incumbent will be responsible for daily site management and personnel management.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responsible for preparation of the Yearly State/FDA inspection
Performs in the capacity as a liaison for all MGH mammography satellites; Responsible for maintaining the BI shared drive for offsite access ensuring all personnel documentation is up to date for inspections
Perform and oversee the Main Campus equipment Quality Control
Acts as a cohesive team member for standardization of BI workflow and state/MQSA compliance requirements throughout the BI enterprise
Develop workflow documents for technologist education and training, responsible for new staff training
Provides immediate supervision to all radiology technical personnel assigned.
Ensures proper quality and quantity of work done by unit members; prepares daily work schedule assuring adequate coverage and reassigns personnel as required to ensure efficient service.
Monitors, investigates, reports, and follows up on technical call back issues to the Operations Manager
Assures proper documentation of staff personnel for billing and compliance purposes, including exam completion in Epic and transmission of images in Visage. Records include requisitions.
Communicates and coordinates with staff of previous and next shift regarding equipment problems, waiting patients and other like information. Communication to contract service personnel for equipment repairs.
Ensures proper stock and organization of clinical supplies, office supplies, and linens.
Interviews, hires, orients, and supervises all technical and clinical support of the designated unit. Provides immediate supervision and corrective action (as needed), assigns work, evaluates performance, and ensures on-going training. Functions as patient-care provider when necessary.
Serves as a liaison between physicians and support staff, explaining departmental procedures, resolving problems and coordinating activities which affect patient care. Ensures all information regarding procedural or operational changes in the unit is communicated to appropriate Department and Hospital personnel.
Prepares and implements work schedules and project plans; includes work assignments and emergency coverage for evenings, and weekends. Completes weekly time sheets; approves time off always ensuring adequate staffing. Responsible for all time tracking and reporting of payroll in KRONOS.
Participates in evaluations and recommendations regarding additional equipment and technical protocols; coordinates new testing procedures and in coordination with the QA Managers ensures all protocols are up to date.
Works closely with the Operations Manager and Department Director in identifying present and future needs of the BI division
Prepares reports for senior management on all aspects of Unit operations as appropriate or as requested.
Coordinates preventive maintenance schedules for imaging and computer equipment with vendor service personnel; notifies same of equipment failure.
Ensure that all Unit, Department, Hospital and JCAHO guidelines are met.
Ensures all clinical licenses and ARRT documentation are on file and maintained in Peoplesoft.
Assists with ACR accreditation
Work directly with vendors on resolving equipment issues impacting Quality Assurance
Upholds hospital/departmental mission of patient care, teaching, and research.
Maintains positive working relationship with Main hospital staff, and radiologists as well as referring physicians
Participates in the annual budget process and presentation
Qualifications
SKILLS & COMPETENCIES REQUIRED:
Excellent written and oral communication skills. Excellent computer skillsKnowledge of anatomy, cross-sectional anatomy, physiology, medical terminology.Knowledge of the principles of radiation physics.Knowledge of universal precautions.Effective interpersonal and communications skills.Attention to detail.Ability to provide compassionate care to patients.Ability to recognize emergency situations and respond appropriately.Must demonstrate appropriate knowledge of the principles of growth and development of patients of all age groups. Must demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on the assigned unit.Must possess working knowledge of EPIC and Visage application.LICENSES, CERTIFICATIONS, and/or REGISTRATIONS:
Must be certified by the ARRT and must possess a valid license to practice as a radiologic technologist and Mammographer in the state of Massachusetts.EXPERIENCE & EDUCATION:
Required: 3-5 years of supervisory experience in Breast imaging and proficiency in BI Imaging equipment, techniques and procedures.
Required: Associate's
Preferred: Bachelor's
Additional Job Details (if applicable)
Physical RequirementsStanding Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)
Remote Type
Onsite
Work Location
15 Parkman Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.