TECH PROCESS IMPROVEMENT SENIOR ANALYST What you will do Process improvement for Technology and Innovation Work with business teams to understand the processes on projects and other strategic needs Lead documentation efforts across ITPMO, Strategic Programs, and with strategic planning processes Lean Six Sigma and Process Proficient. Foster a collaborative, success-oriented team environment where resources are empowered and accountable. Provide thought leadership and significant influence to the continuous improvement of processes, policies and best practices to optimize delivery of employees and contractors. Root cause analysis Provide proper escalation to leadership for issues/problems as necessary. Participate in the organization's strategic and financial planning process. Gain and maintain a broad understanding of business, business needs, and work on the highest priority programs Provide effective support across Capital Markets Teams Manage & collaborate across various siloes to understand end to end lifecycles Work in partnership with business and technology resources across CNB Ensure program/project standards (documentation, risk/dependency management, budget tracking, reporting, and governance) are consistent across the department and meet the needs of stakeholders. Facilitates the creation of a team environment by providing strong mentoring skills and interdepartmental communications Ensure compliance with company's policies, processes and procedures. Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). Completes all required training. Must-Have* Bachelor's Degree or equivalent Minimum 3 years experience in Information Services/Technology Minimum 2 years experience working with one or more Capital Markets Products (Interest Rate Risk Management, Foreign Exchange, and International Banking and Trade Finance (including Supply Chain Finance). 6+ years of business process improvement experience Minimum 3 years leading Lean Six Sigma initiatives Skills and Knowledge Demonstrated experience of program/project management in an environment employing a variety of software development methodologies (agile, iterative, waterfall, etc) Demonstrated experience and success in influencing, leading, and coaching without direct leadership responsibility. Experience in financial services institutions Strong interpersonal, analytical, problem solving, facilitation, organizational, prioritization, effective decision making, and conflict resolution skills. Ability to negotiate or persuade others in complex situations. Strong problem solving and analysis skills, combined with impeccable business judgment and ability to communicate with highly technical and business management teams Ability to build, manage and sustain strong collaborative and productive relationships with business partners Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa. Strong planning and organization skills Experience of managing multiple stakeholders at all levels of the organization Demonstrated experience in motivating and leading project management teams Strong people management skills, including an understanding of how to attract, develop and retain talented individuals and experience in identifying and implementing training & development plans Demonstrated ability to lead complex strategic initiatives within a technical and/or business environment Understanding of finance and capital budgeting principles Understanding of end-to-end project and software development lifecycles Experience working in a multi-vendor (outsourced) environment strongly preferred. Demonstrates resilience and flexibility when presented with challenges or changing priorities Compensation Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. *To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks. ABOUT CITY NATIONAL City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves. *City National Bank does business in Miami and the state of Florida as CN Bank. For more information about City National, visit cnb.com. EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.