Summary:
Product Tech Support Representatives are responsible for offering a timely response to customer issues and offering resolutions over the phone and other means of communication, processing RGA’s, warranty evaluations and claims, assisting with new product development and catalog application updates.
Responsibilities:
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms and provide support for corrective action.
• Diagnose and resolve product issues.
• Research required information using available resources.
• Follow standard processes and procedures.
• Identify and escalate priority issues per Client specifications.
• Organize ideas and communicate oral messages appropriate to listeners and situations.
• Follow up and make scheduled call backs to customers where necessary.
• Stay current with product information, changes and updates.
Qualifications and experience:
• Experience with combustion engine within the small engine (lawnmowers, etc.) along with part catalog experience.
• Previous Technical and/or Customer Service experience.
• Knowledge of marine industry and/or marine components – factory service training a plus.
• Associates degree in technical/mechanical field preferred.
• Proficient in Microsoft Office-Word, Outlook, Excel.
Behavioral requirements:
• Critical thinking & problem-solving skills.
• Excellent communication skills both written & verbal.
• Detail orientated & ability to organize.
• Self-starter
Summary:
Product Tech Support Representatives are responsible for offering a timely response to customer issues and offering resolutions over the phone and other means of communication, processing RGA’s, warranty evaluations and claims, assisting with new product development and catalog application updates.
Responsibilities:
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms and provide support for corrective action.
• Diagnose and resolve product issues.
• Research required information using available resources.
• Follow standard processes and procedures.
• Identify and escalate priority issues per Client specifications.
• Organize ideas and communicate oral messages appropriate to listeners and situations.
• Follow up and make scheduled call backs to customers where necessary.
• Stay current with product information, changes and updates.
Qualifications and experience:
• Experience with combustion engine within the small engine (lawnmowers, etc.) along with part catalog experience.
• Previous Technical and/or Customer Service experience.
• Knowledge of marine industry and/or marine components – factory service training a plus.
• Associates degree in technical/mechanical field preferred.
• Proficient in Microsoft Office-Word, Outlook, Excel.
Behavioral requirements:
• Critical thinking & problem-solving skills.
• Excellent communication skills both written & verbal.
• Detail orientated & ability to organize.
• Self-starter
This position includes the opportunity to enroll in Medical, Dental, Vision, Term Life, and
Short-Term Disability benefits, as well as a Retirement Plan. All Illinois talent are also
entitled to accrue and use paid time off. Additional benefits information can be found
here: https://www.prologistix.com/employees/benefits/
#nowhiring
Apply NowApplicant Privacy Policy