We are seeking a dynamic and experienced Tech Services Associate for our Field Engineering team. This role is pivotal in imaging laptop equipment using various tools and technologies to a base pre-provisioning state. The ideal candidate will have a strong technical background, taking a proactive approach to identifying and solving technical issues.
Help drive our insurance business transformation as we transition from a traditional IT model to a Tech organization with engineering excellence as its mission.
Job Responsibilities:
Technical Support and Maintenance:
Assist with provisioning Windows and MacBook laptops using an Intune solution for GEICO regional offices and remote employees.
Assist with staging equipment for reuse by setting back to factory defaults for future provisioning.
Assist with staging, packaging, and distribution of employee computing equipment.
Receiving, auditing, and inventory of IT assets.
Keeping the IT Asset Management system up to date.
Ensure timely and efficient resolution of technical issues related to device provisioning, including hardware, software, network, and general system problems.
Proactively monitor and analyze opportunities to improve technical support operations, identifying areas for improvement and supporting the implementation of corrective actions.
Hands on support of technical projects, including office relocations, infrastructure upgrades, and new technology rollouts.
Collaborate with other departments and stakeholders to align technical rollout support activities with overall business objectives.
Communication and Collaboration:
Act as a liaison between regional offices and the larger GEICO Tech organization, partnering with Org Change Management team to ensure clear communication and coordination of tech rollouts and changes.
Provide regular updates to management on chronic technical issues, project status, and opportunities to improve the associate tech experience.
Continuous Improvement and Innovation:
Stay up to date with the latest technology trends and advancements in field engineering.
Identify opportunities for process improvements, automation, and the implementation of new technologies to enhance service delivery and associate experience.
Basic Qualifications:
Bachelor’s degree in information technology, Engineering, or a related field or comparable experience.
At least 3 years of experience in technical support or a related discipline.
Preferred Qualifications:
At least 3 years’ experience in IT infrastructure, networking, AV, and/or systems support.
Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
Project management certification (e.g., PMP) and IT certifications (e.g., CompTIA Network+, Microsoft Certified Systems Engineer) are a plus.
Benefits:
As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period**Paid Vacation, Sick and Parental Leave401(k) PlanTuition ReimbursementPaid Training and Licensures*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.