Overview **Position Summary:** The Technical Specialist will demonstrate the following capabilities: + Manage physical security system support to meet service level agreements + Analyze physical security system performance and recommend improvements + Resolve complex system issues for physical security systems and networks + Provide Tier 3 support to the system administration team + Programming and integrating an entire system at the global level + Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems + Communicate with customers, manufacturers, vendors and system administrators + Train system users and other system support personnel + Analyze and modify preventive maintenance checklists for system changes + Troubleshoot system performance issues and implement corrective actions + Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks + Organize and prepare detailed documentation of system performance, including service request records and analysis + Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates + Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems + Perform and manage PITCO's. + Perform final programming of systems + Provide on-site system support post deployment + Read and interpret engineering drawings + Understand SOP and SOW documentation + Ensure test lab equipment is maintained + Assisting with annual performance evaluations + Ensure availability of remote Pitco and remote access + Interface with engineering team to ensure design efficiency + Interface with internal and external customers + Provide advanced level database support + Conduct research and development of entire systems and analyze all interoperability and constructability scenarios + Delegating tasks and providing support to level I and II Electronics Technical Specialists + Using 60% or 90% designs to develop and build out PITCO + Read blueprints, schematics and statements of work (SOW). + Ensuring PITCO build outs adhere to statements of work (SOW). + Coordinate with field personnel and/or engineering team to discuss any potential installation issues + Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site + Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed. + Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems). + Perform all duties with minimal direct supervision **Position / Candidate Requirement** + Must pass customer background check after offer is extended + Education: Computer Science, Electrical Engineering, or a Related Engineering Discipline + Bachelor's Degree and 0+ Years of progressive experience in the following or + Associates Degree and 4+ Years of progressive experience in the following or + High School Diploma/GED and 6+ Years of progressive experience in the following + This position may require ongoing or intermittent use of a company vehicle. Selected candidates must possess an acceptable driving record in accordance to our policy. + Requires system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions + Requires reliable attendance at customer site during work hours required by customer **Required Certifications:** + Distech Controls GFX Certification + Niagara N4 Certification **Desired / Advantageous Qualifications:** + Vendor certifications for electronic systems + Hirsch, BOSCH, Aiphone, Commend equipment knowledge + CAD experience on building typical and installation packets for field use **Abilities** + Exposure to computer screens for an extended period of time + Sitting for extended periods of time + Reach by extending hands or arms in any direction + Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard + Listen to and understand information and ideas presented through spoken words and sentences + Communicate information and ideas in speaking so others will understand + Read and understand information and ideas presented in writing + Apply general rules to specific problems to produce answers that make sense + Identify and understand the speech of another person