Position Summary

The Tech Specialist will demonstrate the following capabilities:

Analyze system performance and recommend improvements Provide support to the system administration and engineering team Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems Communicate with customers, manufacturers, vendors and system administrators Train system users and other system support personnel Analyze and modify preventive maintenance checklists for system changes Troubleshoot system performance issues and implement corrective actions Organize and prepare detailed documentation of system performance, including service request records and analysis Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems Provide on site system support post deployment Read and interpret engineering drawings Understand SOP and SOW documentation Ensure test lab equipment is maintained Interface with engineering team to ensure design efficiency Interface with internal and external customers demonstrating excellent oral and written communication skills Conduct research and development of entire systems and analyze all interoperability and constructability scenarios Read blue prints, schematics and statements of work (SOW). Coordinate with field personnel and/or engineering team to discuss any potential installation issues Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems). Perform all duties with minimal direct supervision

Position / Candidate Requirements

High School Diploma/GED with 8+ years of experience with installation, troubleshooting and/or testing of electronic security systems Or Associates with 6+ years of experience System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions Reliable attendance at customer site during work hours required by customer Ability to obtain a Secret clearance

Required Certifications:

Distech Controls GFX Certification Niagara N4 Certification

Abilities

Exposure to computer screens for an extended period of time. Sitting for extended periods of time. Reach by extending hands or arms in any direction. Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. Listen to and understand information and ideas presented through spoken words and sentences. Communicate information and ideas in speaking so others will understand. Read and understand information and ideas presented in writing. Apply general rules to specific problems to produce answers that make sense. Identify and understand the speech of another person.

 

Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception.

 

EOE Minorities/Females/Protected Veterans/Disabled
VEVRAA Contractor

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