Overview **Position Summary** The Tech Specialist will demonstrate the following capabilities: + Analyze system performance and recommend improvements + Provide support to the system administration and engineering team + Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems + Communicate with customers, manufacturers, vendors and system administrators + Train system users and other system support personnel + Analyze and modify preventive maintenance checklists for system changes + Troubleshoot system performance issues and implement corrective actions + Organize and prepare detailed documentation of system performance, including service request records and analysis + Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates + Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems + Provide on site system support post deployment + Read and interpret engineering drawings + Understand SOP and SOW documentation + Ensure test lab equipment is maintained + Interface with engineering team to ensure design efficiency + Interface with internal and external customers demonstrating excellent oral and written communication skills + Conduct research and development of entire systems and analyze all interoperability and constructability scenarios + Read blue prints, schematics and statements of work (SOW). + Coordinate with field personnel and/or engineering team to discuss any potential installation issues + Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site + Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems). + Perform all duties with minimal direct supervision **Position / Candidate Requirements** + High School Diploma/GED with 8+ years of experience with installation, troubleshooting and/or testing of electronic security systems + Or Associates with 6+ years of experience + System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions + Reliable attendance at customer site during work hours required by customer + Ability to obtain a Secret clearance **Required Certifications:** + Distech Controls GFX Certification + Niagara N4 Certification **Abilities** + Exposure to computer screens for an extended period of time. + Sitting for extended periods of time. + Reach by extending hands or arms in any direction. + Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. + Listen to and understand information and ideas presented through spoken words and sentences. + Communicate information and ideas in speaking so others will understand. + Read and understand information and ideas presented in writing. + Apply general rules to specific problems to produce answers that make sense. + Identify and understand the speech of another person.