Provide reliable technical assistance to pre-sales and post-sales. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.
Key ResponsibilitiesFacilitate issue identification and analysisInvestigate and resolve technical issuesTrack requests resolutionProvide technical trainingBuild relationships with customersTest products & softwareDevelop and share knowledgeYOU MUST HAVEAssociate's degree or equivalent experience in electronics including basic understanding of PCB building, wiring for low and medium power Basic understanding on cloud-based softwareBasic understanding on product failure identification Excellent interpersonal and verbal & written communication skillsWE VALUECustomer facing experienceExperience in the industry is preferredStrong continuous improvement mindset, strong leadership impactExperience with Salesforce.com and SharePointDemonstrated experience with Knowledge Management & Call Center ManagementGood administration skillsSome experience with a variety of the business' product programming languagesBi-lingual in Spanish or Portuguese is valuedAdditional InformationJOB ID: HRD258234Category: Customer ExperienceLocation: 2101 CityWest Blvd,Houston,Texas,77042,United StatesNonexemptCustomer Experience (GLOBAL)Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.