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Job Description SummaryTechnical Support Analyst II is responsible for the coordination and execution of the IS Service Desk and Datacenter Operations. The primary goal for the position is to provide quality support to clinical and line of business users while efficiently monitoring and maintaining day to day operations of the hospital datacenter.
Job DescriptionEssential Functions Provides Tier I technical support to clinical and line of business end users via multiple support channelsExecutes daily operations and maintenance for multiple high-availability and distributed systemsMonitors enterprise-wide server, network, and application status using various consoles and toolsEffectively troubleshoot issues to communicate and document for Tier II and above escalationUtilizes ITSM system to ensure end user and/or infrastructure generated incidents are logged, assigned, escalated, and resolved efficiently to minimize user and system downtimeCreate relative knowledge base articles for repeatable resolutionsMonitors environmental conditions in the primary datacenter and secondary server/telecommunication equipment locationsEscalates problems and reports anomalies to senior staff in a timely and efficient mannerMaintains accurate inventory of hospital IT assets and equipmentAssists Technical Services group with project related software and hardware deployments and updatesPerforms other duties as assignedDirect Reports (supervised positions)None

Qualifications

Minimum Education RequiredHigh school graduate or equivalentMinimum Education PreferredAssociate degree in computer science or related fieldMCP, A+ or other industry recognized technical certificationMinimum Experience RequiredCustomer service support resolving basic technical issuesMinimum Experience PreferredOne (1) to two (2) years’ experience in information technology

Required Skills/Abilities

Exceptional customer service skillsAbility to maintain proper levels of confidentialityGood verbal and written communication skillsGood prioritization and decision-making abilityAbility to operate in a fast paced and stressful environment.
ShiftDayShift DetailsVarious
FTE1
TypeRegular
Join one of Forbes 500 best mid-sized employers in America.Equal Employment EmployerSoutheast Health is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Southeast Health will provide reasonable accommodations for qualified individuals with disabilities.