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External Job Title: Tech Support Engineer - II
Product: AVEVA PI System
Reports to: Tech Support Engineer Team Leader (Tokyo)
Employee type: Permanent (full-time)
Location: Tokyo Japan (Tamachi Office)
Work Style: Hybrid
Benefits: Flex working hour system with core hours system, starting from total 22 days annual leaves, Maternity, Paternal, Additional Leaves, Life Insurance, Retirement allowance, Group Term Life Insurance, Annual Health Checkup, Relo Club Employee Benefits, Well-being Support, Learning Support, Company’s Gift, Work anniversary leaves, etc.
Language requirements: Bilingual to native level of Japanese language and business level of English language
Others: candidates need to have permit to work in Japan
As a Tech Support Engineer - II, you will:
Enable our customers’ success to manage their operations by supporting them remotely through phone, email, web channels or on-site to best serve their environment while solving a variety of complex technical challenges
Communicate with our customers to understand how they utilize our software to solve their business challenges, and collaborate with different OSIsoft departments to deliver and improve our customers’ experience with our company and products
Complete our New Hire Orientation and a thorough training program where will you learn about our products, customers and company culture via classroom training, customer interactions, visiting operating facilities, shadowing, and hands on experience helping customers get value from their PI systems
Teach our customers how to use our software as an instructor for public classes, or assist in the development of your peers as an internal instructor or job trainer
Grow your technical skillset by developing a solid foundation in the PI system, related software and industry technologies
Track and reproduce product issues in an effort to determine root cause
We’re looking for:
At least 2 years of work experience in technical support area
At least bilingual level of Japanese language and business level of English language
Self-motivated individuals with a customer mindset and desire to help people
Enthusiasm for technical problem solving, with attention to detail and strong communication skills
Ability to learn and research in a dynamic and engaging environment
Business level of English speaking and writing skills
Process Engineering, Computer Science, Natural Sciences or related field
Proven experience of AVEVA PI products or similar technologies.
Knowledge in Network and security.
Exposure to Windows Server, Access privilege management, SQL would be an advantage
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.