We are Hiring for a Tech Support Agent to work remotely! this is the job description: Work Location: Remote Pay Rate: $17 p/hr Provide operational product support to all but not limited to: Consumers, End-users, Installers, Engineers, Sales Distributors, Dealers, and Builders, for all specifically assigned products. Support includes but is not limited to: product features, installation, usage, trouble-shooting, and maintenance. Provide technical troubleshooting and diagnostic support to qualified Service Center and Technicians for all specifically assigned products. BASIC QUALIFICATIONS: Education & Experience: • Associates degree or higher in electronics or equivalent experience. • 1-3 years of experience providing technical support for electronic consumer/business products. • Excellent Written, Oral Communications, and Customer Skills. • Excellent PC, Internet and mainframe computer skills. • Self-motivated work ethic • Ability to perform multiple tasks simultaneously. • Able to work independently with limited guidance. Competencies: problem solving, innovation, collaboration, etc. Communications: • Ability to effectively communicate with a broad base of clients, End users, Servicers, and Technicians. Required to document internal and external support processes, technical notes, and technical bulletins to our Servicer, Distributor and Dealer networks. Proficient in communicating escalated customer and product problems clearly to Field Service, Sales, and Engineering. Must have ability to identify issues and solve them with third party vendors. Must have excellent written skills and have the ability to present an idea, concept or solution to internal and external groups at all levels **Pay Details:** $17.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance