Join a team recognized for leadership, innovation and diversity

As a Technical Support Professional here at Honeywell, you will have the opportunity to showcase your expertise as a subject-matter expert in relevant technologies and products. You will provide expert technical support to our customers, resolving complex issues and ensuring their satisfaction. Your ability to analyze and solve problems will be crucial in delivering exceptional support and maintaining strong relationships with our valued customers.

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You will report directly to our Sr. Technical Support Supervisor, and you'll work out of our Louisville, Kentucky location on a Hybrid work schedule.

In this role, you will impact our technical support operations, the satisfaction of our customers, and the growth of the organization.

KEY RESPONSIBILITIES

\n\nProvide expert technical support to customers, resolving complex technical issues\nServe as a subject matter expert in relevant technologies and products\nCollaborate with cross-functional teams to develop and implement technical support strategies\nLead and mentor junior technical support professionals, providing guidance and support\nStay updated with industry trends and advancements, and provide recommendations for improvement\nContribute to the development and improvement of technical support processes and tools\nEstablish and maintain strong relationships with key stakeholders, including customers and internal teams\nParticipate in customer meetings and provide technical expertise and guidance\nProduct Entry into Service process to verify readiness of launch\nTest product before going to market (Beta Testing)\nWork with Tech Publication to confirm marketing Publications are correct and align with offering\nCreate Self Service content (Knowledge Articles, How to Videos) for Level 1 support questions\n

YOU MUST HAVE

\n3+ years of proven experience in technical support or a similar roleHigh School Diploma or GEDExpertise in relevant technologies and productsStrong problem-solving and analytical abilitiesExcellent communication and interpersonal skillsAbility to effectively manage and prioritize multiple projects and tasksExperience in mentoring and leading a teamStrong customer focus and commitment to customer satisfaction\n

WE VALUE

Bachelor's degree in Engineering or a related field; Master's degree Expert technical knowledge and subject matter expertisePrevious Video Recorder | NVR | VMS or CCTV ExperienceMicrosoft Server and Windows OS (7, 10, 11) Experience at a high levelGroup Policy management, Work groups and Domain knowledgeVirtual Machine managementAPI Integration experienceMS SQL Server ExperienceStrong Networking SkillsActive DirectoryNetworking ProtocolsIIS and SSL experienceWorking within Network Firewalls and port management.net applicationInstalling and Uninstalling software and troubleshooting failuresWeb and Mobile app experienceLow voltage WiringStrong leadership and mentoring skillsAbility to drive innovation and continuous improvementResults-oriented approach and ability to meet business objectivesExcellent problem-solving and decision-making abilitiesStrong business acumenAbility to build and maintain strong relationships\n

BENEFITS OF WORKING FOR HONEYWELL

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In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information: https://benefits.honeywell.com/

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The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

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ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

THE BUSINESS UNIT

Honeywell\nBuilding Automation (BA) is a leading global provider of products, software,\nsolutions, and technologies that enable building owners and occupants to ensure\ntheir facilities are safe, energy efficient, sustainable, and productive. BA\nproducts and services include advanced software applications for building\ncontrol and optimization; sensors, switches, control systems, and instruments\nfor energy management; access control; video surveillance; fire products; and\ninstallation, maintenance, and upgrades of systems. Revenues in 2022 for BA\nwere $6B, and there are approximately 18,000 employees globally. To learn more,\nplease visit https://buildings.honeywell.com/. 

Additional InformationJOB ID: HRD246131Category: Customer ExperienceLocation: 9901 Linn Station Road,Louisville,Kentucky,40223,United StatesNonexemptCustomer Experience (GLOBAL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.