About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Description Summary

Position Summary & Key Areas of Responsibility:

This role is responsible for supporting the day-to-day IT operations at Voyix locations, collaborating with local, regional, and global business and IT counterparts.

Key responsibilities include:

PC Support: Support for laptops, desktops, and high-end engineering workstations, including staging, restore, and recovery.Information Security: Support Global Information Security (GIS) with virus protection, backups, recovery, and audits.Help Desk: Resolve incidents against service level agreements, identifying and tracking IT issues with global teams.End User & Executive Support: Manage IT support for end users and senior management in a hybrid working environment (office and home).IT Asset Management: Conduct inventory management, stock takes, and audits.Vendor Support: Manage hardware warranty services.IT Planning & Execution: Participate in IT planning and program execution.Timesheet Management: Enter weekly timesheets into management systems.Hardware Troubleshooting: Expert in hardware troubleshooting and repair, including computer part replacements.Software configuration and Troubleshooting: Expert in configuring and troubleshooting software. 

Strong Windows, Microsoft Office and MAC/IOS background.

Disaster Recovery: participate in disaster recovery and business continuity plan execution.Project Coordination: Coordinate IT upgrades, new implementations, refresh programs.

Requirements:

Communication Skills: Effective communication with global, regional, and site-based cross-functional teams and solution partners.

Organizational Skills: Excellent organizational skills and ability to work in a team environment.

Flexibility: Willingness to support out-of-office hours and multiple NCR sites.

Experience: 2+ years of relevant experience in technical support.

Education:

Required: Associate or bachelor’s degree in computer science or related field,Desired: CompTIA A+, Network +, Microsoft Certifications (Office/Administration/Professional)

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”