At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

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When you join one of our teams, you’ll be part of a nimble group that’s empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won’t have to look to find growth opportunities— they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

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Technical Account Manager

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Why We Have This Role

\nThe XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion. We have impressive members on this team, and are always looking for more amazing talent!\n

How You’ll Find Success

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Technical Account Managers (TAMs) are highly experienced Qualtrics platform experts who work together to provide white-glove support to some of our largest customers. In this role, you will help in executing technical revisions to meet the technical needs of clients in your Customer Unit, and to ensure optimal utilization and impact of programs. TAMs work in a post-sales capacity that directly contributes to the long-term success of our customers’ programs.

\n\nYou should both be a tech-savvy professional who is able to explain technical information to a non-technical audience and someone who excels at nurturing client relationships. \n\n

How You’ll Grow

\n\nEnhance your software platform knowledge and technical troubleshooting skills.\nBuild your problem-solving, critical-thinking and client-facing skills.\nLearn critical commercial skills and strategic account management.\n\n\n

Things You’ll Do

\n\nThought Partnership & Cross-Functional Partnerships\n\nPartner with XM Success Managers and work cross-functionally within Qualtrics to prioritize and advocate for software feature enhancements on their behalf\nCollaborate within Customer Units and Qualtrics leadership on high-level client relationships and technology solutions\n\nTechnical Advising & Project Management\n\nBecome an expert at the company for our most strategic platform capabilities and understanding the customers’ platform needs\nHelp customers optimize their use of the Qualtrics platform and increase adoption of technical capabilities where possible\nBuild systems to facilitate program objectives and system effectiveness and measure reliability of services\nAssist clients with executing regular maintenance activities (e.g., handling outages, assisting with root cause analysis, troubleshooting technical questions and issues)\nDesign and document functional and technical requirements and help scope projects by understanding timelines and associated levels of effort\n\nTechnology Support & Configurations\n\nSeamlessly integrate new product features into existing programs\nProactively identify implementation process improvements, determine root causes and overcome roadblocks.\nDrive adoption and expansion of key platform features by demoing and developing proof of concepts/pilots for key platform features while leveraging best practice.\nExecute build and configuration services that align to client objectives and strategic goals\n\n\n

What We’re Looking For On Your Resume

\n\n\nBachelor’s degree minimum.\n2-4 years experience working in a technical, consulting, or client-facing role\nHard-working self-starter capable of concurrently running multiple projects in a dynamic environment\nComfort in working both autonomously and collaboratively\nAbility to articulate technical concepts to a non-technical audience\nFamiliarity with software and front-end development\nExcellent verbal and written communication skills\nStrong problem-solving skills\n\n\n

Our Team’s Favorite Perks and Benefits

\n\n\nA comprehensive package consisting of base, bonus, and generous benefits. Clear expectations for performance and progression pathways.\nPrivate health insurance - top of the range coverage.\nAnnual Experience Bonus - we want to facilitate some great experiences for our employees. Put this bonus towards an experience you’ve always wanted to have!\nExperience Leave - additional 5 days a year to take for experiences!\nQuarterly Wellness Stipend - reimburse your physical and mental wellbeing costs.\nCommuter allowance - we take care of your public transport expenses to the office!\nCatered lunches in our North Sydney office - 5 days a week.\n\n\n

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organisational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

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Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

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Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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