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Job DescriptionThe Technical Solutions consultant is a subject matter expert within the function, providing excellent technical support and consultation level expertise to internal and External Clients on all Visa products in their area of responsibility. This role is responsible for consultation level expertise to internal and external clients on Visa products and services.The Technical Solutions Consultant will be responsible for providing post sales engagement with Sales engineers to help clients implement a new product during onboarding. Driving implementation of products in partnership with Sales engineers and coordinate client service resources to ensure setup is completed quickly and effectively.The incumbent will be accountable to maximize adoption of deployed products to fully achieve benefits realization, maintain and grow revenue from product utilization, and to drive optimization engagements with clients. The consultant will provide consultation level expertise to internal and external clients on all Visa products and services within their area of responsibility. This includes Products and services under Value Added Services.The incumbent will be responsible for supporting CEMEA wide initiatives, product activations accelerating time to revenue. They will work in collaboration with Client Resolution, Product, implementation, technology, and clients across all markets.The Technical solutions resource will also provide Global and regional teams with market intelligence and product performance insights.This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
QualificationsIdeally educated to degree level, or equivalent in Computing or business-related subjects would be an advantageIdeally a minimum of 5 years’ experience of processing/ecommerce systems and services, and their practical applicationMinimum of 3 years’ experience in a customer support /Account Management role in financial services, software or information servicesIntermediate-level knowledge of multiple programming / scripting languages. (Java, C/C++, Perl, PHP, etc.)Experience with API integration, JSON feed, error/exception handlingFunctional Project Management experienceDemonstrated success in customer relationship managementAble to convey technical and business issues and to solutions to various internal and external audiences effectively to support organizational plans.Understanding of key business metrics and how to use data to inform business decisionsFluent English and Russian languagesProven ability to manage complex technical systems across a number of products, platforms and servicesFamiliar with Payment Industry Standards and their applicationWillingness to travelIntermediate or advanced user of MS Office tools (e.g. MS Excel, PowerPoint, Word, Visio, etc.)Additional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.