Technical Account Manager United States ● VirtualReq #596 Wednesday, January 22, 2025 **Who are we** **:** At **Eptura** ,we'renot just another tech company;we'rea global powerhouse revolutionizing the workplace. Our innovativeworktechsolutions digitally connect people, workplaces, and assets in a unified platform, empowering 25 million users across 115 countries to thrive and succeed. JoiningEpturameans being part of a dynamic and forward-thinking team trusted by some of the world's most renowned companies, including 45% of Fortune 500 brands. We are on a mission to shape the future of work, and we want passionate, driven individuals like you to help us create a better, more connected world. Ifyou'reexcited about making a real impact and being at the forefront of workplace innovation,Epturais the place for you! **Role Overview:** We are hiringa Technical Account Manager onourCustomer Success Team atEptura. As a TAM,you willbe responsible formanaging our clients' technical needs,providingexpert guidance, and ensuring seamless integration of our solutions. You will serve as the primary technical point of contact for clients, offering support, training, and strategic advice to help them achieve their businessobjectivesand maximize the value of their partnership withEptura. **Responsibilities:** + **Client Support** :Bridge the gap betweenCustomerSuccess and Technical Services and serve as the primary technical point of contact for clients, addressing technical issues and providingtimelysolutions. + **Technical Guidance** **:** Offer expert technical advice and training to clients, ensuring they effectively utilizeEptura'ssolutions. + **Client Relationship Management** **:** Develop andmaintainstrong client relationships, ensuring client satisfaction, retention, and success. + **Cross-Functional Collaboration** **:** Work closely with sales, product development, and customer support teams to deliver comprehensive solutions and drive client success. + **Process Improvement** **:** Identifyareas for process improvement and workflow enhancements, collaborating with internal teams to implement changes. + **Performance Monitoring** **:** Track and analyze performance metrics, providing regular updates and reports to stakeholders to ensure client goals are met. + **Contract Renewal and Expansion** **:** Assist in contract renewal and expansion processes, ensuring client needs are met and expectations are exceeded. + **Customer Advocacy** **:** Act as a client advocate withinEptura, ensuring client feedback is communicated effectively to internal teams for continuous improvement. **About you** **:** + **Proven work experience** : As a Technical Account Manager, Customer Success Manager, or similar role. + **Strong technical background** **:** Hands-on experience in digital technologies. + **Familiarity with software** **:** Experience with front-end development. + **Excellent communication skills** **:** Strong verbal and written communication abilities. + **Analytical and problem-solving skills** **:** Ability to analyze and resolve complex issues. + **Customer needs understanding** **:** Ability to grasp customers' needs and suggesttimelysolutions. + **Educational background** **:** Bachelor's degree in Computer Science, Information Technology, Business, or a related field. **Benefits** **:** + Health, Dental, Vision & Pet Insurance + Dependent, Spousal and Domestic Partner coverage available + Up to $1000 Company HSA Contribution + Medical, Dependent Care and Limited FSA Accounts + Income Protection and Replacement - 100% Company Paid + Short Term Disability + Long Term Disability + Life Insurance + Employee Assistance Program + Flexible PTO + 401K with company match **Eptura** **Information** **:** + Follow us on Twitter | LinkedIn| Facebook| YouTube + Epturais an Equal Opportunity Employer.AtEpturawe promote our flexible workspace environment, free from discrimination. We believe that diversity of experience, perspective, and background leads to a better environment for all our people and a better product for our customers. Everyone is welcome atEptura, no matter where you are from, and the more diverse we are, the more unified we will be in ensuring respectful connections all around the world. **Other details** + Pay TypeSalary Apply Now <