It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top-quality customer experience.

Your day-to-day 

Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction.Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed.Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers.Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items.Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action.Develop deep understanding of customer’s business and operational needs.Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management.Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions.Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs. Identify and prioritize short term and long-term goals.Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team.Plan, document, and identify risks and challenges for production changes that span multiple services or technologies.Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints.Use independent judgment within broad parameters.Designs and implements solutions to complex problems

What you bring to the team 

4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areasKnowledge of data communication concepts and technologies, specifically email and networking knowledge of Linux, SMTP, and MySQL.Working knowledge of Windows, Active Directory, and Microsoft Exchange.Very strong customer service and excellent communications skills, both written and oralA history of successfully leading and directing technical staff through crisis situationsAdaptable and willing to learn new technologiesKnowledge of project management and strong time management skillsAbility to effectively work in a team environment as well as independently

Why Proofpoint 

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.

We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!