Job Requisition ID #

24WD82674

Position Overview

Autodesk Customer Technical Success is looking for highly motivated, trusted advisors to help our Enterprise & Premium customers optimize their product investment and achieve measurable business outcomes.

As the Enterprise Systems - Technical Account Specialist, you will provide top-level technical expertise to our customers. You must possess a broad knowledge of a wide range of technologies, including desktop and cloud infrastructure, Single Sign-On setup, SCIM setup, network infrastructure, deployment packaging, license management and metering, virtualization and hardware technologies.

The Enterprise Systems Technical Account Specialist team collaborates closely with Autodesk's largest customers, many of whom have comprehensive IT infrastructure and large global teams. As such, this role requires an experienced IT professional who is comfortable and confident in engaging with various executives, including IT directors, end-users, and everyone in between.

You will join the Technical Account Management group within the Customer Success Organization as part of our 1500+ person team, which values professional development and rewards high performance.

The Technical Account Management group is responsible for maximizing the success and return on investment for our strategic customers. We do this by delivering professional and customized proactive support services that help our customers achieve their business goals while maximizing the use and adoption of our solutions.

This role requires to work in US Business Hours.

Minimum Requirements

Bachelor’s degree or equivalent experience in Computer Science or related field and a minimum of 5 years' experience supporting Information Technology in a large enterprise environment or working directly with large enterprise clients.

Experience in implementing, configuring, and troubleshooting SSO (SAML) solutions in enterprise environments.

Experience with cloud identity management services (e.g., Okta, Azure, Google Cloud).

Comprehensive knowledge of Microsoft Server and Desktop Infrastructure, including but not limited to Active Directory, Group Policies, and general OS and network troubleshooting.

Good understanding of cloud services infrastructure setup and experience troubleshooting performance and access issues with cloud/internet-based applications (Web servers, network security, IIS, Packet Traffic, Firewalls, etc.).

Experience managing and troubleshooting software deployments using SCCM, Intune, Altiris, or other deployment technologies.

Working knowledge of current virtualization technologies (Citrix, VMware, etc.) is a plus.

Experience scripting using VB, PowerShell, .NET, Python, C, or C++ is a plus.

Experience with FlexNet Licensing, metering, and FlexNet Manager is a plus.

Excellent verbal and written communication skills; ability to convey complex technical details coherently and to present and document technical information to a live or virtual audience.

Excellent team player enjoying supporting and interacting with other members of a shared responsibility team.

The Ideal Candidate

Courageous: You have hard conversations to get to better outcomes. Offer and respond to constructive feedback and speak out even when it's uncomfortable.

Impactful: You are committed to our customers' success and passionate about making a positive impact. You have a sense of urgency in approaching critical challenges.

Accountable: You take clear ownership which provides the power and ultimate responsibility to achieve a defined outcome. You do what you say and say what you do, and take responsibility for both good and bad results.

Adaptable: You embrace uncertainty and flex to changing circumstances quickly, seeing opportunities where others see failure. You are committed to continuous learning and growth

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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