HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

Technical Accounts Manager

As a Technical Accounts Manager, you will be the primary point of contact for our key customers, ensuring they are effectively utilizing Clouds to meet their business needs. You will work closely with customers to understand their technical requirements, provide guidance on best practices, and ensure a smooth onboarding and integration process. Your role is essential in proactively identifying potential challenges, troubleshooting issues, and collaborating with internal teams to deliver timely solutions. Ultimately, you will be responsible for driving customer satisfaction, retention, and long-term success through a personalized and strategic approach.

RESPONSIBILITIES

Case managementClient communicationMaintaining customer relationshipsHandling all Devops/SRE activitiesEnsure reliability of services by making systems and applications stableSystem operation: Log/Metrics check & analysis, Capacity monitoringEnhance Continuous Monitoring mechanismsSystem security check and management

ADVANTAGE TO HAVE 

Analyze system crash/abnormal operationWrite and maintain Infrastructure Code using Terraform Ansible etc.AWS GCP Azure Cloud Platform Infrastructure managementWriting CI-CD automation jobs and scriptsDevelopment of Custom DevOps automation tools and dashboards

LANGUAGE REQUIREMENT 

Fluent in Korean and English, written and spoken

MUST HAVE 

A Bachelor's degree in CS or a related field or equivalent experience in Cloud Technologies.Minimum 2 year of experience in using AWS is mandatory and required at least one other public cloud environment such as Azure, GCP.Working knowledge of Kubernetes - EKS or GKE or AKS or On-prem is a mustKnowledge of Prometheus and Grafana or any other monitoring systemGood at scripting with Linux and PythonWorking knowledge of at least 1 Programming language – Java/Python/Go/NodeJS etcInfrastructure-as-a-Code experiences using tool (Terraform, CloudFormation, Helm)

GOOD TO HAVE 

Extensive knowledge of Automation tools like Jenkins.Develop scripts for the automation of various resources ie. security, cost optimization.Good to have Knowledge of service Mesh like Istio.Understanding of SRE principles and culture.Ability to proactively define problems and come up with solutions

IMPORTANT

Case management/Client communicationCloud Technologies(AWS, Azure, GCP)Working location is Harman office at Yatop or sometimes Suwon Samsung Electronics (Near Mangpo Station, 수원 망포역 근처)

What We Offer (*This is subject to change)

Medical Check-up (for employee and one dependent)Group Life and Medical InsurancePensionAnnual leave, Congratulatory & condolences leaveMobile phone usageHARMAN Welcome Kit for new joinersBe-Brilliant (Harman own awards for employees)Employee EntertainmentLate commute and late meal allowance (Supporting late working employee)Breakfast service for early birdsBenefit point (SK Benepia)Samsung Mall (Samsung and Harman product purchase)Holiday voucher for Lunar New Year and Chuseok

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.