Description Technical Account Manager Job Description At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability and reliability. Key job responsibilities The Role As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more. Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager here: https://bit.ly/3alg2gH Responsibilities include:- · You’ll build solutions, provide technical guidance and advocate for the customer · Ensure AWS environments remain operationally healthy whilst reducing cost and complexity · Develop trusting relationships with customers, understanding their business needs and technical challenges · Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management · Consult with a range of partners from developers through to C-suite executives · Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers · With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS · Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning · Solve a variety of problems across different customers as they migrate their workloads to the cloud · Uplift customer capabilities by running workshops, brown bag sessions, etc. About the team About the team Culture We’re passionate about supporting the needs of our people and their family members. Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities. Basic Qualifications - Experience in technical engineering - Bachelor's degree - Experience with operational parameters and troubleshooting for one (1) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment Preferred Qualifications - Experience in customer-facing business presentations covering business and technical aspects or equivalent Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy\_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.