It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Role Summary/Purpose  

The Technical Advisor will provide Wabtec Locomotive technical advice to customer maintenance staff for all owned locomotives on the customer rail network. This role will develop customer loyalty and manage customer relationships that foster a long-term partnership. Ensures locomotive servicing and overhauls are completed in a timely manner and to the agreed Maintenance Instructions (MI’s). Ensures remanufacturing is completed in accordance with Wabtec requirements and to the latest revisions of Wabtec MI’s. Provide trouble shooting advice to customer technicians. Work closely with Reliability Engineers to improve key locomotive performance KPI’s. Ensures material is provided by the Wabtec Stores team ‘Just in Time’ (JIT) for all maintenance opportunities. Works closely with the other TA’s, material team and Service Leader to ensure all locomotives that depart customer maintenance shops are best prepared to complete 100% successful journeys. Engage and discuss Wabtec technical products with customer Team to improve reliability / productivity. Work with integrity and uphold Wabtec Beliefs

Main Duties:

Reporting directly to the Lead Technical Advisor this role will;

Responding to customer requests for troubleshooting, failure analysis, field modification oversight, issue feedback and engineering support;Providing training and assistance to customer on product maintenance, troubleshooting and repair; Track product performance metrics and issue recommendations for continuous improvement;Coordinating implementation of field modifications and monitor effectiveness; Performing joint investigation of failed components with the customer for warranty administration;Interaction with Wabtec teams worldwide on issues, product development and trainingWabtec Internal reporting and team dutiesEnsure timely resolution of customer issues and customer satisfactionReport and communicate project updatesReporting on performance criteria and customer monthly meetingDevelop a deep understanding of the customer’s business to identify opportunities for account growthDay-to-Day ERP Transactions to ensure timely material transactionsMonitor Fleet performance and communicate trends to parts ordering and lead min max levelsAchieve internal level 1 certification training within 18 monthsOperate safely and under site isolation processes

Qualifications and Experience:

Minimum of 5 years’ experience working within the Rail Industry preferably on Wabtec/GE locomotivesRecent experience maintaining and troubleshooting diesel locomotivesAbility to manage effectively several projects simultaneously in a dynamic and face paced environmentDemonstrated ability to analyze and resolve problems with customer focusStrong customer service mindsetStrong oral and written communication skills in French and EnglishStrong interpersonal and leadership skillsOwn technical decisions on site in regarding to product performance

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.  

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.