As a Technical Solutions Analyst III, you will conduct investigations on front-end applications, which involves capturing relevant information, using fix tools, shadowing users, and testing workflows internally and externally. You will also leverage backend methods, including capturing log files, querying tables, updating database fields, and cycling servers.

Effective verbal and written communication with clients and internal teams is crucial.Throughout the investigation process, you will document activities, resolutions, and create knowledge articles. You will prioritize tasks based on severity, ensuring a balance between client demands and business objectives. Proficiency in SQL is required.
Career Level: IC3.

Career Level - IC3