About the team…

The Executive Support Services Team is a fast paced, customer experience-oriented team that offers you the opportunity to enhance productivity by providing concierge level technical help to Oracles executives through 24x365 support. We are a very dynamic organization that is frequently innovating with the latest hardware and software technology. Team members are expected to embrace the highest-quality service values which are deliverable in real time.

As an Executive Support Services Team member, you will provide IT Support in a fast paced dynamic environment . You should have advanced knowledge in two or more operating systems (Microsoft Windows, Apple macOS, and Linux). O365, and other collaboration products along with security, encryption, networking, and various other common enterprise software (i.e. Cybereason, Bitlocker, FireVault2, VNC, VPN). In addition you should have administrative experience with: call manager, exchange, Azure AD, O365, Zoom and Slack.

 

The ideal candidate should possess the following skills:

Proven expertise in technology, particularly Apple products, and agility at learning new products and features, along with the Windows OS expertise Administrative experience with: call manager, exchange, Azure AD, O365, Zoom and Slack. Ability to deliver a world class concierge level customer support experience and to be passionate about improving executive productivity Skilled at communicating effectively across all employee levels and different mediums: email, Slack, text, phone, video conferencing, and in face-to-face situations (written and verbal) Proven ability to self-motivate, work in teams, be detail oriented, meet deadlines and be flexible within a face-paced and changing environment Demonstrate a deep understanding of Microsoft Windows operating system, Apple operating system, and Microsoft productivity tools Candidate should have expertise in the installation, configuration, and troubleshooting each operating system Previous IT customer services/executive support experience in a corporate environment Advanced knowledge of connectivity concepts, internet security and antivirus software

Career Level - IC4