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Description:Client is looking for Application Support Specialist to support large, financial services client project in Salt Lake City.
In this role you will:Act as a key point of contact for operations & development teams to resolve business critical issues.Develop deep understanding of proprietary financial applications. Actively participate in Business Continuity Planning (BCP) activities. Scripting repeat support tasks to reduce risk and bring efficiencyJob Level Specific Duties:Analyze and resolve application issuesIdentify defects, discrepancies, and trends by ways of code debugging or log analysisManage incidents and effectively communicate with users, application owners and senior stakeholders across all areasImprove application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordinglyAdopt various tools developed by Client Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating themChallenge existing application setup, processing and suggest different ways to solve problem or improve stabilityActively participate in Change management process with view to manage risk in production environmentBuild and improve run books for generalists to minimize operational errors and gain fungibility/efficiencyDevelop reports that provide trending statistics to track and manage application health and support service performanceWilling to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hireThe ideal candidate will possess:Exceptional system / technical analysisMinimum of three years of application support experience (Production / User)Minimum two years development experience with Java.Minimum two years developoment experience with DatabasesStrong knowledge of the UNIX/Linux Operating system: shells, file systems, symbolic links, process management, etc.Strong problem solving skills, ability to infer from previous examples, willingness to understand how an application is put together.Excellent communication skillsProven development/support experience in large-scale, enterprise-style financial services applicationsCollaborating with end users to identify needs and opportunities for improved user interfaceAbility to work collaboratively in a geographically distributed team environmentFamiliarity with industry best practices around user experience theories and methodologiesExperience in the Financial Service IndustryMinimum Education and Certifications:Bachelor's degree (U.S. or equivalent) in Computer Science, Computer Engineering, Information Technology or a related field with 3 years of software development / production support experience.For faster process, call to -(202) 719-0200 Ext:207