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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.
 

We are looking for a highly motivated leader for our Global Delivery Center. As a Director of Professional Services, you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers.

Your Impact

Lead teams made up of technical architects and developers and work with executive leadership

Facilitate buy-in of proposed solutions from top management levels

Work with cross-functional teams

Manage virtual teams

Project Management

Provide thought leadership

Formulate and deliver action plans for high profile strategic initiatives

Develop innovative solutions to business issues

Serve as a trusted advisor to the client

Identify and lead internal critical initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise

Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value

Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking

Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution

Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners

Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward

Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs

Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform

Workshop facilitation

Minimum Requirements

15+ years’ enterprise architecture or consulting experience

Strong application design skills combined with strong data, integration, and security architecture skills

Multi-Cloud implementation experience

5-7 years leading and managing people

Strong experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)

Strong client management skills

Travel may be required and varies depending on the client requirements

Required Qualities:

TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability

Good team mate: Proficient at collaboration and working with members of a team

COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence

Preferred Requirements

Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative subject area. Equivalent demonstrable work experience in lieu of a degree will be considered

4+ years’ experience managing full life-cycle Salesforce implementations

Salesforce domain expertise
Loyalty cloud experience

Hospitality experience

Have CTA certification or are in the process of getting the CTA

Strong understanding of SDLC methodologies (Agile, Scrum, etc)

Executive Presence - being able to influence outcomes

Preferred Qualities:

LEADERSHIP: Self-aware; proficient at building strong relationships

Inspiring leader: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller

Note: By applying to the Technical Architect, Director posting, recruiters and hiring managers across the organization hiring for this role will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

BENEFITS & PERKS

Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

World-class enablement and on-demand training with Trailhead.com

Exposure to executive thought leaders and regular 1:1 coaching with leadership

Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

For more details, visit https://www.salesforcebenefits.com/

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $204,400 to $296,400.For Colorado-based roles, the base salary hiring range for this position is $185,800 to $269,500.For Washington-based roles, the base salary hiring range for this position is $185,800 to $269,500.

For California-based roles, the base salary hiring range for this position is $204,400 to $296,400.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.