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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce is currently seeking multiple Technical Architects to join our Professional Services team within the Customer Success Group (CSG). The Technical Architect serves as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers. 

Technical Architects collaborate with Customers and Partners during project cycles to share their extensive knowledge of the Salesforce.com platform and product suite. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive toward the best possible solutions. They paint a solution vision, architect the system and provide guidance during the implementation. 

Technical Architects are highly effective interacting across technical and business resources from the developer level through mid-management and above and are therefore a trusted advisor for business and technology collaborators. Finally, with experience in software delivery cycles based on agile methodologies the architect supports and is in close alignment with project management activities.

YOUR IMPACT

Ensure scalable and standard methodology solutions to meet and exceed customer needs.

Guide the evaluation of business and technical requirements.

Build relationships with key collaborators and team members.

Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team.

Align with project and engagement managers to support planning and implementation in close collaboration with the customer.

Review and guide project vision and direction, implementation approach and key artefacts.

Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management.

Where required, hands-on application configuration to meet customer needs.

Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence.

Fuel our internal growth by identifying, leading or contributing to internal pivotal initiatives, such as innovations, building up a strategic brand, and nurture teammates' skills by sharing knowledge.

Where required, support pre-sales activities to position Salesforce Services.

Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities.

REQUIRED QUALIFICATIONS

Hands-on technical consulting and solution implementation experience for a major software domain (e.g. CRM, ERP, HR) as well as coding experience in object oriented languages.

Ability to analyze, design, and optimize business processes via technology and integration.

Experience in guiding customers and project members in rationalising and deploying emerging technology for business use cases.

Work independently and as part of a distributed team and a willingness to take ownership of problems.

Rapidly learn new technologies as well as strong presentation, communication and facilitation skills.

Available to travel regionally and occasionally internationally depending on customer needs.

Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

PREFERRED QUALIFICATIONS

A detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM).

Ability to build and maintain key relationships with C-level / mid level and key decision makers.

Experience as a Senior Architect and/or CTO in a mid to large sized organisation with leadership driving an organisational transformation in a matrixed organisation.

Experience of defining and delivering enterprise applications on the Salesforce Platform including coded solutions.

NOTE: By applying to the Technical Architect posting, recruiters and hiring managers across the organization hiring Technical Architects will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

BENEFITS & PERKS

Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

World-class enablement and on-demand training with Trailhead.com

Exposure to executive thought leaders and regular 1:1 coaching with leadership

Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

For more details, visit https://www.salesforcebenefits.com/

In school, or graduated within the past 12 months? Please visit FutureForce for opportunities. 

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For Washington D.C based roles, the base salary hiring range for this position is $151,800 to $243,100.

For Maryland based roles, the base salary hiring range for this position is $151,800 to $243,100.