About the OCA

The Office of the Child Advocate (OCA) is an independent executive branch agency with oversight and ombudsperson responsibilities, established by the Massachusetts Legislature in 2008. The OCA's mission is to ensure that children receive appropriate, timely, and quality state services, with a particular focus on ensuring that the Commonwealth's most vulnerable and at-risk children can thrive. Through collaboration with public and private stakeholders, the OCA identifies gaps in state services and recommends improvements in policy, practice, regulation and/or law. The OCA also serves as a resource for families who are receiving, or are eligible to receive, services from the Commonwealth.

Office of the Child Advocate | Mass.gov

Please note that a resume and cover letter are required parts of the applicationA criminal background check will be completed on the recommended candidate prior to the candidate being hired. For more information, please visit Massachusetts Criminal Offender Record Information (CORI) | Mass.gov Review of applications will start immediately and continue while the position is posted. First consideration will be given to those applicants that apply within the first 14 days

Commitment to Diversity

The OCA actively seeks to increase the diversity of its workforce and is interested in candidates whose experiences, skills, and qualifications support an ongoing commitment to diversity, equity, and inclusion.

Applicants are invited to include a statement within their cover letter describing how diversity, equity, and inclusion factor into the candidate's work and/or life experiences.

The OCA values diverse perspectives, including candidates with lived experience in the child protective and/or juvenile justice systems.

Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards

OCA employees also participate in the Commonwealth’s State Retirement Plan, which can become a defined benefit plan for those that both vest and subsequently retire from State service. Follow this link for additional retirement information:  http://www.mass.gov/treasury/retirement/state-board-of-retire/.

About the Center on Child Wellbeing and Trauma (CCWT)

The Center on Child Wellbeing and Trauma (CCWT), a division of the Office of the Child Advocate, supports child-serving organizations and systems in Massachusetts in becoming trauma-informed and responsive through trainings, technical assistance, communities of practice, and coaching.

Child Wellbeing and Trauma – A resource for child-serving organizations (childwellbeingandtrauma.org)

Technical Assistance Manager

Under the direction of the CCWT Deputy Director, the Technical Assistance Manager oversees the delivery of training and technical assistance programs for state agencies and providers that work with children and families. This role involves providing guidance, support, and expertise to program staff, partners, and stakeholders to enhance the quality, efficiency, and effectiveness of state agencies and providers becoming more trauma-informed and responsive. This work includes supervision of Technical Assistance Specialists.

In partnership with the Deputy Director, the Technical Assistance Manager will manage day-to-day logistics of training and technical assistance development and deliveryCreate, organize, plan, and present onboarding, orientation, and skills training for employees and partnersEvaluate the efficacy of trainings and support coordination of training needsMaintain knowledge of latest trends and best practices in adult learning, training, and curriculum designCollaborate with instructional designers and content developers to design and deliver training materials, toolkits, and learning activitiesConduct trainings and technical assistance sessions with partnersPrepare and review agency plans toward becoming more trauma responsive and contribute feedback to full CCWT workplanResponsible for oversight of Technical Assistance SpecialistsDesign, oversee, and manage training and technical assistance of curriculumDevelop presentation materials to provide training and technical assistanceUnder direction of Deputy Director, support recruitment and onboarding of new provider organizations and state agency partnersProactively address operational issues and collaborate with team members to solve problems quickly and thoughtfullyManage assessment and technical assistance work including supporting agencies with all aspects of the CCWT assessment processEstablish and maintain productive collegial relationships with provider organizations and state agenciesPerform other related duties as needed

About the OCA

The Office of the Child Advocate (OCA) is an independent executive branch agency with oversight and ombudsperson responsibilities, established by the Massachusetts Legislature in 2008. The OCA's mission is to ensure that children receive appropriate, timely, and quality state services, with a particular focus on ensuring that the Commonwealth's most vulnerable and at-risk children can thrive. Through collaboration with public and private stakeholders, the OCA identifies gaps in state services and recommends improvements in policy, practice, regulation and/or law. The OCA also serves as a resource for families who are receiving, or are eligible to receive, services from the Commonwealth.

Office of the Child Advocate | Mass.gov

Please note that a resume and cover letter are required parts of the applicationA criminal background check will be completed on the recommended candidate prior to the candidate being hired. For more information, please visit Massachusetts Criminal Offender Record Information (CORI) | Mass.gov Review of applications will start immediately and continue while the position is posted. First consideration will be given to those applicants that apply within the first 14 days

Commitment to Diversity

The OCA actively seeks to increase the diversity of its workforce and is interested in candidates whose experiences, skills, and qualifications support an ongoing commitment to diversity, equity, and inclusion.

Applicants are invited to include a statement within their cover letter describing how diversity, equity, and inclusion factor into the candidate's work and/or life experiences.

The OCA values diverse perspectives, including candidates with lived experience in the child protective and/or juvenile justice systems.

Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards

OCA employees also participate in the Commonwealth’s State Retirement Plan, which can become a defined benefit plan for those that both vest and subsequently retire from State service. Follow this link for additional retirement information:  http://www.mass.gov/treasury/retirement/state-board-of-retire/.

About the Center on Child Wellbeing and Trauma (CCWT)

The Center on Child Wellbeing and Trauma (CCWT), a division of the Office of the Child Advocate, supports child-serving organizations and systems in Massachusetts in becoming trauma-informed and responsive through trainings, technical assistance, communities of practice, and coaching.

Child Wellbeing and Trauma – A resource for child-serving organizations (childwellbeingandtrauma.org)

Technical Assistance Manager

Under the direction of the CCWT Deputy Director, the Technical Assistance Manager oversees the delivery of training and technical assistance programs for state agencies and providers that work with children and families. This role involves providing guidance, support, and expertise to program staff, partners, and stakeholders to enhance the quality, efficiency, and effectiveness of state agencies and providers becoming more trauma-informed and responsive. This work includes supervision of Technical Assistance Specialists.

In partnership with the Deputy Director, the Technical Assistance Manager will manage day-to-day logistics of training and technical assistance development and deliveryCreate, organize, plan, and present onboarding, orientation, and skills training for employees and partnersEvaluate the efficacy of trainings and support coordination of training needsMaintain knowledge of latest trends and best practices in adult learning, training, and curriculum designCollaborate with instructional designers and content developers to design and deliver training materials, toolkits, and learning activitiesConduct trainings and technical assistance sessions with partnersPrepare and review agency plans toward becoming more trauma responsive and contribute feedback to full CCWT workplanResponsible for oversight of Technical Assistance SpecialistsDesign, oversee, and manage training and technical assistance of curriculumDevelop presentation materials to provide training and technical assistanceUnder direction of Deputy Director, support recruitment and onboarding of new provider organizations and state agency partnersProactively address operational issues and collaborate with team members to solve problems quickly and thoughtfullyManage assessment and technical assistance work including supporting agencies with all aspects of the CCWT assessment processEstablish and maintain productive collegial relationships with provider organizations and state agenciesPerform other related duties as neededExperience managing diverse teamsKnowledge of childhood trauma/ACES/positive childhood experiences and resilienceAbility to develop and present training content to various interdisciplinary audiencesExcellent computer skills (Microsoft Office-Word, Excel, PowerPoint) and/or other softwareExperience in project managementExcellent oral and written communication skills

Minimum Entry Requirements:

A. Bachelor’s degree from an accredited institute of higher education in public policy, human services, or social work;

B. Seven (7) years of full-time or equivalent part-time professional, supervisory or managerial experience in public policy, human services, or social work, of whichC. at least one (1) year must have been in a project management, supervisory, or managerial capacity, orD.any equivalent combination of the required experience and these substitutions:Graduate degree in a related field may be substituted for three (3) years of the required (B) experience Doctorate degree in a related field may be substituted for four (4) years of the required (B) experienceExperience managing diverse teamsKnowledge of childhood trauma/ACES/positive childhood experiences and resilienceAbility to develop and present training content to various interdisciplinary audiencesExcellent computer skills (Microsoft Office-Word, Excel, PowerPoint) and/or other softwareExperience in project managementExcellent oral and written communication skills

Minimum Entry Requirements:

A. Bachelor’s degree from an accredited institute of higher education in public policy, human services, or social work;

B. Seven (7) years of full-time or equivalent part-time professional, supervisory or managerial experience in public policy, human services, or social work, of whichC. at least one (1) year must have been in a project management, supervisory, or managerial capacity, orD.any equivalent combination of the required experience and these substitutions:Graduate degree in a related field may be substituted for three (3) years of the required (B) experience Doctorate degree in a related field may be substituted for four (4) years of the required (B) experience