Join our Team

About this opportunity:

Join Ericsson as an E2E Service Expert and play a pivotal role in the execution of our new Operation Model. This position requires exceptional knowledge on Packet Core domain, beside different types of Voice and Data services such as VoLTE and VoWiFi, and a comprehensive understanding of Mobile Networks architectures - both legacy and Cloud-based. As an E2E Service Expert, you will drive and support the successful implementation and transition of customer projects into MS responsibilities, while relentlessly pursuing continuous service and automation upgrades.

What you will do:

 

2nd Level Assurance Support Activities2nd Level Incident Management, Fault and KPIs troubleshooting2nd Level preventive maintenanceSoftware Deployment; updates and upgrades on all Data domain nodesConfiguration Management; Service creation, provisioning & testingNodes introduction, expansion, acceptance and commissioning.Customer support handling and CSRs follow-ups.Customer Service Requests Handling

The skills you bring:

 Deep knowledge in:

2G, 4G and 5G network architecture, interfaces, protocols and signaling flows. Ericsson vEPC  (SGSN-MME/EPG) Commissioning configuration, troubleshooting and Operations and Maintenance Activities.IPworks e-DNS & i-DNS configuration, operation and maintenance. ePDG and vWMG configuration, operation and malintent SAPC Operation and MaintenanceAAA Radius Serves and Internet DNS.WiFi solutionTCP Optimization.Quality of ServiceLinux/UnixHands-on Experience on:Ericsson PS Core nodes (SGSN-MME/EPG, SAPC, eDNS, iDNS, Infoblox, IPWORKS) data configuration, SW upgrade operations & MaintenanceSS7 protocol stack and troubleshootingSIP / Diameter protocol stack and troubleshootingCall tracingLinux/UnixENM Tools Hands-on experience

Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL