Technical Business Analyst / Management Consultant

Lead I - Business Analysis

 

 

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

 

You Are:

We are looking for a Technical Business Analyst / Management Consultant with expertise in business requirement gathering, data analysis, SQL, Salesforce project handling, and documentation. The ideal candidate will have experience managing Salesforce-related analytics projects, coordinating with stakeholders, and leading technical teams.

 

 

The opportunity:

·       Salesforce Project Handling & Analytics Integration:

o   Manage Salesforce data extraction, transformation, and reporting for analytics use cases.

o   Collaborate with Salesforce developers, administrators, and business users to enhance reporting capabilities.

o   Ensure Salesforce data governance, security, and compliance align with business requirements.

·       Requirement Gathering & Analysis:

o   Elicit, analyze, and document clear and detailed business requirements.

o   Conduct requirement gathering sessions with stakeholders and users.

o   Utilize user stories, wireframes, prototypes, and sample reports to drive requirement clarifications and approvals.

o   Ensure traceability of business requirements to technical requirements.

·       Project Development & Coordination:

o   Work with IT development teams to translate requirements and clarify queries.

o   Lead the development efforts, including system design and managing offshore teams.

o   Align with the client's project management structure to ensure proper project execution.

o   Ensure the technical requirements and design support business needs.

·       Data & BI Expertise:

o   Analyze data sets and derive business rules from insights.

o   Work with cloud database technologies (Snowflake, Redshift, Oracle) and BI tools (Tableau, Looker, Qlik).

o   Document business rules, data mappings, and workflows in tools like JIRA and Confluence.

·       User Acceptance Testing (UAT):

o   Plan, coordinate, and execute UAT to ensure solutions meet business needs.

o   Work closely with the Quality Assurance (QA) team on testing strategy and plans.

·       Stakeholder & Team Management:

o   Engage in senior business stakeholder management meetings and business communications.

o   Foster strong client and team relationships to resolve technical issues and drive project success.

o   Effectively manage client and vendor experiences to ensure successful execution.

o   Lead the team and execute the project in a Product Owner capacity.

 

 

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

 

What you need:

·       Strong SQL skills to analyze and extract meaningful insights.

·       Hands-on experience with Salesforce projects and understanding of the Salesforce data model.

·       Experience in requirement gathering and analysis using tools like JIRA and Rally.

·       Excellent interpersonal and communication skills.

·       Experience handling Sr. Business Stakeholder Management and business communications.

·       Team player with a positive attitude.

·       Ability to quickly adapt to client and team needs.

·       Bachelor’s degree in Mathematics, Computer Science, Business Administration, or a related Analytics field.

·       At least 6 years of experience in Analytics Technical Development and Business Analysis.

·       6+ years of IT experience, including:

·       3+ years in Requirement Gathering and contributing to the User Acceptance Testing (UAT) phase.

·       5+ years of SQL experience, writing queries to analyze data and derive insights.

·       3+ years of experience with Business Intelligence (BI) tools (Tableau, Looker, Qlik).

·       Experience with cloud database technologies such as Snowflake, Redshift, and Oracle.

·       Strong understanding of Salesforce (SFDC) Analytics Project Handling, including:

·       Salesforce data model and integration with analytics platforms.

·       Experience working on Salesforce Lightning and classic environments.

·       5+ years working with Salesforce project frameworks (Scrum, Agile) for analytics delivery.

·       Experience with ETL/ELT applications (IICS, Talend, Matillion, Stitch).

·       5+ years managing onshore/offshore development teams and coordinating development efforts.

 

 

 

Benefits

Employees receive mandatory and non-mandatory benefits such as fourteen (14) days of vacation beginning on the date of hire, vacation premium, ten (10) paid holidays, a Christmas Bonus of thirty (30) days’ pay, Monthly Food Vouchers, Saving Fund, and health insurance. Certain employees may be eligible for additional Company benefits beginning on the date of hire, including dental, disability and life insurance plans; four (4) days of personal time off per year, up to three (3) days of paid medical leave per year, and up to three (3) days of paid bereavement leave per year.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment

At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

Un lugar de trabajo con igualdad de oportunidades y libre de discriminación y acoso

En UST, nos esforzamos por proporcionar un ambiente de trabajo libre de discriminación y acoso. Somos un empleador que ofrece igualdad de oportunidades y basa las decisiones de empleo en los méritos y las necesidades del negocio. Estamos comprometidos a seguir prácticas de empleo justas que brinden igualdad de oportunidades a todos los empleados. No discriminamos ni permitimos el acoso por motivos de raza, color, religión, discapacidad, género, origen nacional, orientación sexual, identidad de género, expresión de género, edad, información genética, estado militar o cualquier otro estado legalmente protegido. En UST, valoramos la diversidad y creemos que un lugar de trabajo diverso construye una ventaja competitiva.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

 

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