Title: Technical Consultant Intermediate

Location: Monterrey, México (Remote)

What you'll do:

Provide applications and projects with technical support for Integration technologies like Connect, DMS, and PDC.Respond to and resolve incidents escalated from operational teams and performance tuning requests utilizing critical thinking skills.Create and maintain documentation related to services, solutions and interfaces. Work with the performance support team to plan training, documentation, and communication for major projects or releases. Participate in Tiger Teams to troubleshoot end to end performance optimization of customer environments.Provide technical and advisory leadership as required to complete objective and be the primary point of contact for escalations for products in their portfolio.Prepare documentation and provide training and mentoring for other team members.Deploying, upgrading and supporting Mule /AMQ / Python services/technologies as per the Customer environment needs.Experience in identifying problems, collecting data, establishing facts, and drawing valid conclusionsUse customer service, communication and problem-solving skills to solve inquiries from internal/external customersFollow operational guidelines, process and procedures published by the teamAbility to support customer requests via phone, web, and email interfacesAbility to work flexible hours, alternate shifts and the ability to support 24x7 operation with rotationExperience in automating repetitive tasks.Work involves Weekend shift rotation every 4 to 5 weeksGenerally work shift starts 11:30am CST to 8:30pm CST (during daylight saving time, this will change to 10:30am cst to 7:30am cst) with lunch break ; some days may have to join early and leave late by adjusting work hours on other days.

Qualifications / What we are looking for?

Bachelor’s degree (or equivalent) in Computer Science Or Engineering or other relevant discipline plus 4 Years of hands-on experienceExperience in Installing and Configuring software componentsExperience in Creating, Configuring and Managing API Gateway.Experience in Automating application deploymentsExperience with Active MQ, Message Broker or other JMS based messaging platforms like Kafka, Rabbit MQ.Experience with Python and willingness to learn new technologies that may get adopted based on the needs of the Blue Yonder RoadmapWillingness to learn Blue Yonder Solution knowledge to optimize support and troubleshooting interactions and timeExperience in enterprise-scale environments in 24x7 operationPrior systems administration/application configuration management experience is preferred.Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshootingExperience in working on Windows and Linux Operating SystemExperience with MuleSoft or another enterprise-scale ESBExperience troubleshooting/Managing application components Experience troubleshooting and performance tuning of integration components.Strong working knowledge of Service Oriented Architecture (SOA) and associated concepts such as XML data formats, Structures and Schemas, WS specifications, SOAP, Service Mediation/ESB, Digital certificates, Messaging, WS-Policy, WS-Security, WS-Addressing and other WS-* stack etcExperience in Supporting SAS Applications deployed Cloud/Azure

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.