Overview:

Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”Seeking an astute individual that has a strong technical foundation with the additional ability to be hands-on with the broader engineering team as part of the development/deployment cycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform, and the product teams.

Scope:

Core responsibilities to include support and administration of Platform & Integration services components - Python based, Blue Yonder Connect (using MuleSoft) based adapters and services.The team currently comprises of 60+ global associates across India (COE), NA working across 24/7 and is expected to grow. The incumbent will work with a team of technical staff within Blue Yonder Teams, Blue Yonder Customers, Blue Yonder Partners and should have experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of Applications, Integration Services, ESB/middleware components etc

Our current technical environment:

Software: Python, MuleSoft, API’sDatabase: MS SQL Server, SnowflakeCloud Architecture: MS AzureFrameworks/Others: Kafka, Elasticsearch, ETL/Data management services, knowledge on monitoring tools (Splunk, Zabbix, AppDynamics)

What you’ll do:

Provide technical support for applications and services based on Python & MulesoftSupport and resolve technical issues of Python based adapters and services including other Platform/Integration componentsTechnical support for resolving alerts, monitoring, level 1 & 2 investigation of issues, customer cases with Python related adapters & services Deploying, upgrading, and supporting Python / Mule /AMQ / services/technologiesWorking with customer/application/product teams ensuring the deadlines are not breachedIdentifying areas improvement and cutting down the manual effort through automation

What we are looking for:

Bachelor’s degree (STEM preferred) and minimum 3 to 6 years of experience in Software development/supportAbility to work flexible hours in shifts and the ability to support 24x7 production support operationsStrong customer facing skills and communication skills (verbal and written)Strong knowledge of service management processes like incident, service request, change and problemWorking knowledge of ticket tracking tools like Salesforce/Service now/JiraStrong troubleshooting skillsGood working knowledge on SQL (preferably Microsoft SQL server)Working knowledge of API’s (REST and SOAP) Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshootingExperience with Active MQ, Message Broker or other JMS based messaging platforms like Kafka, Rabbit MQExperience is using ARM for monitoring and analysis of the environmentsExperience in working on Windows and Linux Operating SystemExperience troubleshooting/Managing Runtime ServersExperience working with Python & Mulesoft Connectors - Standard/CustomExperience troubleshooting and performance tuning of ESB/middleware componentsLearn Installation and configuration of Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies.SaaS/Cloud/Azure experience a plus Willingness to learn Blue Yonder Solution knowledge to optimize support and troubleshooting interactions and timeExperience working with any Planning or Execution Systems is a plus.Prior systems administration/application configuration management experience is preferred.Ability to adapt and respond to fast moving & changing project environmentsCapable of facilitating (design sessions, conflict resolutions, brainstorming, etc.) meetings.Well organized and ability to meet deadlines and multi-task.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.