This role will remain posted through March 31, 2025. Note: This job posting may close earlier if the position is filled or if a sufficient number of applications are received. *This is a hybrid role (requiring the employee to be onsite 3-5 days a week). The role is open to candidates located in the RTP, NC and Richardson, TX areas.* Technical Consulting Engineer - Data Center (ACI) What You’ll do Provide 3rd level consultation to debug complex & unusual network topologies with mixed media protocols (Data Center Switching) to Cisco customers. Work on complex problems where analysis of situations requires an in-depth evaluation of factors. Provide systems/product training to customers and give towards building a knowledge base for customer support and internal partners. A focal point for high-impact, large enterprise account problem resolution related to their Data Centers. Collaborate with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product. Interacts across HTTS (High Touch Technical Services) teams and development teams at peer level. Who You'll Work With CX is a team of exceptional technical guides whose #1 focus is to deliver best in class customer experience. We help address the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores. The Data Centre Switching team works on complex, meaningful issues with some of Cisco's top customers. It's a superb opportunity to master the latest technology and products while working with a technically diverse and encouraging team. Grow your skills in a multifaceted, team-oriented environment and join some of the industry's brightest minds in deploying and supporting today's most advanced Internet technologies. Who You Are You can independently tackle problems in broad, sophisticated, and unique networks with mixed protocols in high-end routing environments for our largest customers. You will provide support to engineers from multiple teams as well as the field and aid them in problem resolution. You are able to work on sophisticated and diverse problems where analysis requires imaginative and innovative troubleshooting. Must Have Skills: Data Center related experience (8-10 years of direct experience). In-depth knowledge of the following areas: Data Centre Networking and Data Centre Products. Networking industry experience and knowledge of products and protocols. Must be well versed in the areas of Nx-OS, IOS-XR, IOS-XE, and its underlying platforms and technologies (Routing & Switching protocols, Datacenter technologies, and related capabilities). Experience with Data Center Layer 2 overlays for example VXLAN, EVPN Layer 2 security features for example port security, MACsec, ACL, private VLANs Experience with Layer 3 Overlay Protocols Network management protocols for example PTP, NTP, DNS, DHCP Experienced level knowledge in the areas of IP internetworking, LAN Switching Protocols (MLS, CEF, Trunking (802.1Q), STP, HSRP, LACP/PAGP), IP Routing protocols (IGRP, OSPF, EIGRP, BGP) Preferred Skills: Bachelor's degree in a technical field. Why Cisco? #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you! Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise. We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that). We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.